[Remote] Support Engineer at Freshpaint

United States

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$97,000 – $130,000Compensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare Technology, Data Governance, Web AnalyticsIndustries

Requirements

Candidates should have a strong understanding of technical support principles and experience with Go, TypeScript, and SQL are required. Experience troubleshooting complex technical issues and a customer-centric approach are also necessary. Familiarity with web analytics and healthcare data privacy regulations, particularly HIPAA, is beneficial.

Responsibilities

The Support Engineer will own the resolution of assigned customer issues from end to end, researching and addressing a diverse range of technical problems. They will dig into the codebase and architecture to guide customers and resolve issues, working closely with Engineering, Customer Success, and Account Management teams. Additionally, they will contribute to comprehensive technical documentation and internal documentation to ensure clarity and accessibility for customers.

Skills

Freshpaint

Ensures HIPAA compliance for digital analytics

About Freshpaint

Freshpaint provides a solution for healthcare providers and related businesses to comply with HIPAA regulations, which protect patients' medical records and health information. Their main service replaces non-compliant tracking technologies with their own, ensuring that Protected Health Information (PHI) is not shared with advertising and analytics tools. This allows businesses to use existing tools like Google Analytics without risking HIPAA violations. Freshpaint operates in a niche market, focusing on the intersection of digital analytics and healthcare privacy, and likely uses a subscription or usage-based fee model to generate revenue while helping clients maintain compliance.

San Francisco, CaliforniaHeadquarters

2019Year Founded

$38.6MTotal Funding

SERIES_BCompany Stage

Data & Analytics, HealthcareIndustries

51-200Employees