IT Support Engineer Level 1 - Contractor

Position Overview

• Location Type: Hybrid (New York City office)
• Job Type: Contract (Projected 6 months)
• Salary: $30 - $40 per hour

Maven is seeking an IT Support Engineer for their IT Team in the New York City office. This role involves monitoring, maintaining, and supporting Maven’s computer systems, applications, and network, providing day-to-day support to the IT team and Maven users.

Requirements

• 2+ years of first-level IT/helpdesk support experience.
• Located in the NYC area and willing to work full-time in the office.
• Experience with Google Workspace products (Gmail, Google Docs, Sheets, etc.) and administration.
• macOS support experience.
• Experience with help desk support solutions such as FreshService.
• Experience deploying macOS upgrades/updates.
• Strong troubleshooting and problem-solving skills.
• Strong written and verbal communication skills.

Preferred Experiences and Backgrounds

• Technical education/degree, or equivalent working experience.
• Some experience with Jamf software and Apple device management.
• Knowledge of Atlassian products (Jira, Opsgenie, Jira Service Management).
• Knowledge of security products and concepts (anti-malware, anti-spam, etc.).

Responsibilities

• Provide Level 1 technical support to internal users.
• Triage incoming IT requests, escalate tickets to Level 2, and monitor SLA policies.
• Support products such as Google Workspace, FreshService, Okta, Slack, Zoom, Jira, and Jamf.
• Maintain asset management of Macbooks and IT inventory.
• Assist with onboarding and offboarding employees and contractors (accounts, access, assets).
• Support the Maven office environment, including events, conference rooms, user stations, printers, and network.
• Assist with contractor lifecycle management.
• Aid the IT team with new and ongoing projects.

Company Information

Maven is the world's largest virtual clinic for women and families, dedicated to making healthcare accessible for everyone. Their digital programs offer clinical, emotional, and financial support across fertility & family building, maternity & newborn care, parenting & pediatrics, and menopause & midlife. Over 2,000 employers and health plans utilize Maven's platform to improve clinical outcomes, reduce healthcare costs, and promote equity in benefits. Maven has been recognized for its innovation and leadership, appearing on lists such as the Time 100 Most Influential Companies, CNBC Disruptor 50, Fast Company Most Innovative Companies, and FORTUNE Best Places to Work. Founded in 2014 by CEO Kate Ryder, Maven has secured over $425 million in funding from prominent healthcare and technology investors.

Maven boasts an award-winning culture focused on an important mission, with over 30 workplace and innovation awards, including:

• Fortune Change the World (2024)
• CNBC Disruptor 50 List (2022, 2023, 2024)
• Fortune Best Workplaces for Millennials (2024)
• Fortune Best Workplaces in Health Care (2024)
• TIME 100 Most Influential Companies (2023)
• Fast Company Most Innovative Companies (2020, 2023)
• Built In Best Places to Work (2023)
• Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024)
• Great Place to Work certified (2020, 2021, 2022, 2023, 2024)
• Fast Company Best Workplaces for Innovators (2022)
• Built In LGBTQIA+ Advocacy Award (2022)

Maven embraces a flexible hybrid work model. This role is open to candidates based in the New York Metropolitan area or remote from within the US.