IT Administrator
Virta Health$74,100 - $85,200/year
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Healthcare, Digital Health, Health TechIndustries
Requirements
Candidates should possess at least 2 years of first level IT/helpdesk support experience, be located in the NYC area and willing to work full time in the office, and have experience using Google Workspace products such as Gmail, Google Docs, Sheets, and etc. Experience with MacOS support, including deploying MacOS upgrades/updates, and experience with help desk support solutions such as FreshService is required. A technical education or degree, or equivalent working experience is preferred.
Responsibilities
The IT Support Engineer will provide Level 1 technical support to internal users, triage incoming IT requests, escalate tickets to Level 2, and monitor SLA policies. They will support products such as Google Workspace, FreshService, Okta, Slack, Zoom, Jira, and Jamf, maintain asset management of Macbooks and IT inventory, assist with onboarding and offboarding employees and contractors, support the Maven office environment including events, conference rooms, user stations, printers, and network, and help with contractor lifecycle management. Additionally, the role involves assisting the IT team with new and ongoing projects.
Skills
Computer Systems
Applications
Network Support
Monitoring
Maintenance
Maven Clinic
Digital health platform for women's healthcare
About Maven Clinic
Maven Clinic provides a digital health platform focused on women's and family health services. It offers a wide range of support, including preconception care, fertility preservation, IVF, adoption, surrogacy, and menopause care. The platform connects users with dedicated Care Advocates and utilizes data-driven insights to ensure equitable access to healthcare, regardless of location or background. This approach helps improve health outcomes and reduces the need for expensive medical procedures. Maven Clinic's services include on-demand appointments with specialized providers, ongoing assessments, and proactive check-ins, which enhance member engagement and allow for early risk identification. The company aims to deliver comprehensive care while achieving significant clinical and business returns on investment.
New York City, New YorkHeadquarters
2014Year Founded
$416.1MTotal Funding
SERIES_FCompany Stage
HealthcareIndustries
1,001-5,000Employees