Customer Success Engineer

Position Overview

• Location Type: Remote
• Employment Type: Full-time
• Salary: Not specified

As a Customer Success Engineer at Endor Labs, you will be the technical champion for our customers, leveraging your software engineering expertise to guide them through complex programming ecosystems and DevOps practices. You’ll be a key point of contact, offering expert guidance and support throughout the customer journey, from pre-sales to post-sales, particularly when addressing intricate technical challenges. You’ll also customize our security solutions to fit into sophisticated customer environments and occasionally develop bespoke solutions.

About Us

Endor Labs is building the Application Security platform for the software development revolution. Modern software is complex and dependency-rich, making it increasingly difficult to pinpoint the risks that truly matter. Endor Labs solves this challenge by building a call graph of your entire software estate—enabling teams to clearly identify, prioritize, and fix critical risks faster. Trusted by companies that are one or one hundred years old, Endor Labs secures code whether it was written by humans or AI, and whether it’s 40-year old C++ code or cutting edge Bazel Monorepos. Endor Labs was founded by serial entrepreneurs Varun Badhwar and Dimitri Stiliadis, and is backed by leading VC firms such as Dell Technology Capital, Lightspeed, and Sierra Ventures. Sound interesting? Let’s talk if you want to be part of the next big leap in security innovation!

Responsibilities

• Design and implement efficient code scanning and dependency scanning mechanisms using Maven and Gradle.
• Serve as the primary technical point of contact for customers, offering expert guidance with a blend of empathy and deep technical knowledge through both pre-sales and post-sales stages, especially when addressing intricate technical challenges.
• Customize our security solutions to fit into sophisticated customer environments. Occasionally, develop bespoke solutions to meet unique needs, leveraging your strong background in software engineering.
• Act promptly when technical issues emerge, applying your advanced troubleshooting skills and understanding of programming and DevOps practices to ensure our customers are successful.
• Forge lasting relationships with a broad spectrum of clients, from agile startups to global enterprises.
• Collaborate closely with our engineering teams, translating customer feedback and troubleshooting insights into tangible product improvements.
• Champion the adoption of robust security practices, empowering developers to write secure code efficiently through your support and guidance.
• Lead and manage technical integration projects, making strategic decisions and providing technical guidance both internally and externally.

Requirements

• Experience: 4 - 10 years of experience in software engineering.
• Technical Skills:
  • Strong understanding of programming languages.
  • Deep understanding of application security.
  • Solid understanding of DevOps practices.
• Customer Facing Skills: Demonstrated experience in developing custom technical solutions and actively engaging in customer-facing roles, with a proven ability to handle project-based work effectively.
• Passion: A passionate advocate for customer success, with a focus on building secure, scalable solutions from the ground up.
• Communication: Exceptional communication skills, capable of breaking down complex technical concepts.