Technical Service Specialist - Liège, Namur and Luxembourg area at Abbott

Wavre, Wallonia, Belgium

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical Diagnostics, In Vitro DiagnosticsIndustries

Requirements

Bachelor’s degree in medical / electrical / mechanical or medical technology is preferred or significant working experience in a similar position
Proven track record as a technical specialist or a field engineer in our industry or equivalent
Successful engagement with customers, specifically key stakeholders and lab staff
English, French
Excellent experience in use of analytical tools and software

Responsibilities

Support Abbott Ambassadors with first line service
Provide level two services (complex service interventions)
Provide phone support at the Abbott Hotline (team rotation)
Schedule and perform planned maintenance activities
Perform new customers and laboratory site inspections for new contract / tender preparations
Schedule, perform and document hardware and software updates
Handle (de)installations, conduct repair and instrument hardware or software upgrades
Provide phone support and basic training to customers and Abbott Ambassadors
Participate in the duty system of Technical Services Specialist after training

Skills

Key technologies and capabilities for this role

Hardware RepairSoftware UpgradesInstallationDeinstallationPlanned MaintenancePhone SupportCustomer TrainingAnalytical ToolsField ServiceHotline Support

Questions & Answers

Common questions about this position

What is the salary for this Technical Service Specialist position?

The base pay for this position is listed as N/A, and in specific locations, the pay range may vary from the range posted.

Is this role remote or does it require on-site work?

The role involves providing on-site support to customers in the Liège, Namur, and Luxembourg area, including (de)installations, repairs, and site inspections, based out of Wavre: Building P2.

What skills and experience are required for this position?

A Bachelor’s degree in medical/electrical/mechanical or medical technology is preferred or significant working experience in a similar position, proven track record as a technical specialist or field engineer, successful customer engagement, proficiency in English and French, and excellent experience with analytical tools and software.

What is the company culture like at Abbott?

Abbott emphasizes teamwork in the service team, a positive working atmosphere, and operates as an equal opportunity employer that welcomes and encourages diversity in the workforce.

What makes a strong candidate for this Technical Service Specialist role?

Strong candidates will have a relevant Bachelor’s degree or equivalent experience, a proven track record as a technical specialist or field engineer, demonstrated customer engagement skills, fluency in English and French, and hands-on experience with analytical tools.

Abbott

Healthcare solutions in diagnostics and devices

About Abbott

Abbott Laboratories focuses on improving health through various medical technologies and health solutions. The company operates in areas such as cardiovascular health, diabetes management, diagnostic testing, nutrition, and neuromodulation for chronic pain and movement disorders. Abbott's products include advanced medical devices and diagnostic tests that help healthcare professionals and patients manage health conditions effectively. For example, their cardiovascular technologies assist in heart health management, while diabetes care products enable accurate glucose monitoring without painful fingersticks. Unlike many competitors, Abbott emphasizes accessibility and affordability in its offerings, aiming to make life-changing technologies available to a broader audience. The company's goal is to positively impact global health and well-being, supported by a commitment to sustainability and a 2030 Sustainability Plan.

Lake Bluff, IllinoisHeadquarters

1888Year Founded

IPOCompany Stage

HealthcareIndustries

10,001+Employees

Risks

Departure of key leader Dr. Adamson may affect Abbott's Heart Failure division.

Integration challenges with Medtronic could impact glucose monitor-insulin pump rollout.

Thermo Fisher's microfluidics expansion may increase competition for Abbott.

Differentiation

Abbott integrates continuous glucose monitoring with automated insulin delivery systems.

Abbott's microfluidic devices streamline diagnostic processes efficiently.

Abbott's neuromodulation products target specific nervous system areas for chronic pain relief.

Upsides

Microfluidic technology offers cost-effective solutions in diagnostics.

Strategic partnerships like Abbott-Medtronic enhance product offerings and market reach.

Significant investments indicate strong market confidence in Abbott's healthcare solutions.

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