[Remote] Diagnostics Technical Specialist at Zoetis

New Jersey, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Veterinary, Animal Health, DiagnosticsIndustries

Requirements

Computer skills (i.e. Microsoft Office, Excel, Adobe)
At least one year of experience working in a clinical setting
Basic knowledge of animal disease states preferred
Knowledge of diagnostic products, instrumentation, and clinic processes
Analytical mindset and demonstrable critical thinking skills
Superb customer service skills
Ability to work independently and make appropriate decisions with accuracy, timeliness, and complete follow-through
Understanding of general veterinary clinic operations including diagnostic applications, financial limitations, training requirements, and workflow processes
Ability to create and deliver training presentations clearly and effectively in both formal and informal environments
Availability and willingness to travel up to 80% of work week, flexible to accommodate customer visit requests (up to 60%-70% anticipated travel within assigned territory; travel to multiple locations in Western PA, North East NJ, US, Canada; initial trainings in Union City, CA; Malvern, PA; Parsippany, NJ; out-of-state meetings)
Ability to safely lift and move 60 lbs
Typically works standard business hours, Monday through Friday (may require travel on Sunday)

Responsibilities

Responsible for the success of the relationship with assigned clinics to achieve goals and objectives identified by the customer and company to improve utilization, increase adoption, and minimize implementation time of diagnostic products
Identify, quantify, qualify, track, and evaluate clinic pain points; facilitate, develop, design, and implement clinic workflow processes that improve overall customer experience with diagnostic products
Respond to requests for onsite technical support, providing prompt and accurate technical assistance, troubleshooting, and resolution of complex system problems for veterinary clinics, laboratory research, and veterinary academic settings
Provide clinics with guidance, instruction, and training on the product line to increase productivity and performance through formal and informal presentations
Provide post-sale product installation and validation, applications, and operations training
Complete daily activity documentation, including detailed reports after customer visits, by collecting, analyzing, and summarizing all available information including detailed satisfaction information
Work closely with the Area Business Manager (ABMs) and Diagnostic Solutions Consultant (DSCs) to provide appropriate customer service in a team approach
Work with the ABM and DSC teams to identify and report opportunities for additional analyzers in customer accounts as well as new opportunities through referrals from existing customers

Skills

Key technologies and capabilities for this role

Veterinary DiagnosticsTechnical SupportTroubleshootingCustomer TrainingWorkflow OptimizationImplementationProblem Resolution

Questions & Answers

Common questions about this position

What is the travel requirement for this role?

The position requires anticipated travel within the assigned territory up to 60%-70%, including multiple locations in Western PA and North East NJ, plus initial trainings and sales meetings that may involve out-of-state travel.

What are the typical working hours for this position?

The role typically works standard business hours, Monday through Friday.

What key skills are required for the Diagnostics Technical Specialist role?

Candidates must possess superb customer service skills, the ability to work independently with accurate decision-making, understanding of veterinary clinic operations including diagnostics and workflows, and the ability to create and deliver effective training presentations.

Is this a remote position, or does it require onsite work?

The role provides onsite support to veterinary clinics and requires travel to multiple specific locations, so it is not remote and involves fieldwork in assigned territories.

What makes a strong candidate for this Diagnostics Technical Specialist position?

Strong candidates excel in customer service, independent problem-solving, understanding veterinary clinic workflows, and delivering clear training presentations, with a focus on improving product utilization and customer satisfaction.