Technical Account Manager II (Remote, BRA)

Brazil

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Cybersecurity, Information TechnologyIndustries

Requirements

Candidates must possess a Bachelor's Degree or equivalent experience, with knowledge of Windows Server Operating Systems, enterprise web technologies, and security. Excellent customer service, technical problem-solving, and communication skills are essential, along with professional fluency in English and a collaborative attitude. Ability to travel up to 25% is also required. Preferred qualifications include a Bachelor's Degree in Computer Science, CISSP or ITIL Certification, and 3+ years of experience in SaaS customer success, support, or technical account management, with expertise in Linux and Mac platforms, and Python scripting/RestAPI experience.

Responsibilities

The Technical Account Manager will serve as the primary technical contact, onboard new customers, and ensure customer success through proactive health checks and product training. They will act as a customer advocate, engage with customers at all organizational levels, research and resolve technical issues, and escalate cases when necessary. Responsibilities also include leveraging internal expertise, creating knowledge base content, participating in technical communications, identifying renewal risks, supporting sales with expansion opportunities, and driving support case resolution.

Skills

Internet Security

Customer Advocacy

Technical Support

Customer Onboarding

Product Training

Problem Solving

Customer Service

Crowdstrike

Cloud-native endpoint security solutions provider

About Crowdstrike

CrowdStrike specializes in cybersecurity, focusing on protecting businesses from cyber threats through cloud-native endpoint security solutions. Their main product, the Falcon platform, includes services like Falcon Pro, which replaces traditional antivirus with next-generation antivirus that integrates threat intelligence, Falcon Insight for endpoint detection and response, and Falcon Device Control to manage connected devices. Unlike many competitors, CrowdStrike's services are subscription-based, allowing clients to choose different levels of protection based on their needs. The company serves a diverse clientele, including many Fortune 100 companies, and is recognized as a leader in the cybersecurity field, known for its effectiveness in threat detection and response.

Austin, TexasHeadquarters

2011Year Founded

$468MTotal Funding

IPOCompany Stage

Enterprise Software, CybersecurityIndustries

5,001-10,000Employees

Benefits

Competitive Employee Stock Purchase Plan

Remote-friendly culture

Market leader in compensation and equity awards

Competitive vacation and flexible working arrangements

Comprehensive health benefits + 401k plan

Paid Parental Leave, including adoption

Wellness programs

Professional development and mentorship opportunities

Open offices have stocked kitchens, coffee, soda and treats

Risks

Increased competition from companies like Lumos could challenge CrowdStrike's market share.

Recovery from last year's outage may still affect customer trust and future sales.

Pressure to demonstrate ROI by 2025 could challenge CrowdStrike's financial transparency.

Differentiation

CrowdStrike's Falcon platform offers cloud-native endpoint security solutions, a key differentiator.

The company serves 44 of the Fortune 100, showcasing its strong market presence.

CrowdStrike's proactive threat hunting sets it apart in cybersecurity threat detection.

Upsides

Partnership with SonicWall opens new SMB market segment for CrowdStrike.

Recognition as a leader in ransomware prevention boosts CrowdStrike's market credibility.

Gamified learning initiatives help address cybersecurity skills gap, benefiting future talent pipeline.

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