Technical Account Manager, Strategic Sales (Remote)
ExpediaSalary not specified
Full Time
Senior (5 to 8 years), Expert & Leadership (9+ years)
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Cybersecurity, BiotechnologyIndustries
Requirements
Candidates must possess a Bachelor's degree or equivalent experience, with knowledge of Windows Server Operating Systems, enterprise web technologies, and security. Excellent customer service, communication, and technical problem-solving skills are essential, along with professional English fluency and a collaborative attitude. The ability to travel up to 25% and a commitment to customer success are also required. Preferred qualifications include a Bachelor's degree in Computer Science, CISSP or ITIL certification, 3+ years of experience in SaaS Customer Success/Support/Technical Account Management, and expertise in Linux, Mac platforms, Python scripting, and RestAPI.
Responsibilities
The Technical Account Manager will serve as the primary technical contact for premium support customers, onboarding new clients to the CrowdStrike platforms. They will ensure customer success through proactive health checks, product training, and sharing best practices. This role involves acting as a customer advocate with internal stakeholders, engaging with customers at all organizational levels, and researching/resolving technical issues with timely action plans. The Technical Account Manager will also escalate issues when appropriate, maintain control of escalated cases, leverage internal expertise for solutions, and create knowledge base content. Additionally, they will participate in technical communications, identify renewal risks, collaborate on remediation, support sales in identifying expansion opportunities, and drive support cases to timely resolution.
Skills
Cybersecurity
Technical Support
Customer Success
Onboarding
Product Training
Problem Solving
Customer Service
Internet Security
Crowdstrike
Cloud-native endpoint security solutions provider
About Crowdstrike
CrowdStrike specializes in cybersecurity, focusing on protecting businesses from cyber threats through cloud-native endpoint security solutions. Their main product, the Falcon platform, includes services like Falcon Pro, which replaces traditional antivirus with next-generation antivirus that integrates threat intelligence, Falcon Insight for endpoint detection and response, and Falcon Device Control to manage connected devices. Unlike many competitors, CrowdStrike's services are subscription-based, allowing clients to choose different levels of protection based on their needs. The company serves a diverse clientele, including many Fortune 100 companies, and is recognized as a leader in the cybersecurity field, known for its effectiveness in threat detection and response.
Austin, TexasHeadquarters
2011Year Founded
$468MTotal Funding
IPOCompany Stage
Enterprise Software, CybersecurityIndustries
5,001-10,000Employees
Benefits
Competitive Employee Stock Purchase Plan
Remote-friendly culture
Market leader in compensation and equity awards
Competitive vacation and flexible working arrangements
Comprehensive health benefits + 401k plan
Paid Parental Leave, including adoption
Wellness programs
Professional development and mentorship opportunities
Open offices have stocked kitchens, coffee, soda and treats
Risks
Increased competition from companies like Lumos could challenge CrowdStrike's market share.
Recovery from last year's outage may still affect customer trust and future sales.
Pressure to demonstrate ROI by 2025 could challenge CrowdStrike's financial transparency.
Differentiation
CrowdStrike's Falcon platform offers cloud-native endpoint security solutions, a key differentiator.
The company serves 44 of the Fortune 100, showcasing its strong market presence.
CrowdStrike's proactive threat hunting sets it apart in cybersecurity threat detection.
Upsides
Partnership with SonicWall opens new SMB market segment for CrowdStrike.
Recognition as a leader in ransomware prevention boosts CrowdStrike's market credibility.
Gamified learning initiatives help address cybersecurity skills gap, benefiting future talent pipeline.
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