Manager, Technical Account Manager, Enterprise

New York, New York, United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Enterprise Software, Developer ToolsIndustries

Requirements

The ideal candidate has experience leading a Technical Account Manager (TAM) or equivalent team and is a creative technical thinker with a passion for solving complex challenges for customers, teams, and organizations. Experience in an AI world is preferred.

Responsibilities

The Enterprise TAM Manager will lead, mentor, and develop a team of Enterprise Technical Account Managers, ensuring they deliver customer value, drive product adoption, and proactively identify growth opportunities. This role involves engaging with key customer accounts, refining value delivery strategies in an AI context, and collaborating with Sales, Technical Customer Experience, Engineering, Product, and Marketing teams. Responsibilities include providing coaching, developing account strategies, influencing the product roadmap, developing reporting for account risk and retention, implementing scalable processes, and driving initiatives to improve customer retention and identify upsell opportunities. The manager will also serve as an advocate for customers within the organization and may require travel.

Skills

Technical Account Management

Team Leadership

Customer Value Delivery

Product Adoption

Growth Opportunities

Enterprise Software

Retool

Simplifies development of internal business tools

About Retool

Retool helps businesses create internal tools quickly and easily, targeting developers and IT teams. Users can build applications by connecting to various databases and APIs using a drag-and-drop interface, which reduces the need for extensive coding. The platform manages data fetching and user interface concerns, allowing developers to focus on customization. Retool operates on a subscription model and aims to streamline operations and improve productivity for businesses.

San Francisco, CaliforniaHeadquarters

2017Year Founded

$160.6MTotal Funding

SERIES_CCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

201-500Employees

Benefits

Competitive healthcare, dental and vision benefits.

Breakfast, lunch and dinner at our San Francisco and New York offices.

$1,200 annual stipend for anything learning-related (books, conferences, classes, etc.).

$1,000 work-from-home-setup stipend.

Take the time you need to recharge!

Family planning support and paid parental leave.

Enrollment and matching up to an effective rate of 4%.

Mental health and wellness benefits

Risks

Increased competition from other low-code platforms may erode market share.

Expansion into external apps could introduce security vulnerabilities.

Dependence on third-party APIs poses risks if services change or fail.

Differentiation

Retool enables rapid internal tool development with a drag-and-drop interface.

It supports integration with various databases and APIs, enhancing flexibility.

Retool's platform is accessible to users with limited programming skills.

Upsides

Retool's expansion to external apps broadens its market reach.

Partnership with OpenAI enhances AI capabilities in business applications.

Growing demand for low-code platforms boosts Retool's market potential.

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