[Remote] Solutions Delivery Consultant at 8x8

Texas, United States

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

3+ years’ experience in a consultative capacity for UC and CC systems preferably with cloud-based experience
Proven experience leveraging AI-enabled tools to enhance efficiency, problem-solving, and collaboration
SIP knowledge
Working knowledge of routers, switches, and other network components
Ability to manage multiple projects simultaneously with strong planning and organizational skills
Excellent interpersonal skills demonstrated in a customer-facing environment
Ability to travel up to 25%
Flexible schedule to accommodate travel and off-hour delivery requirements

Responsibilities

Manage and maintain the customer relationship post-deployment for Customers continued growth and success
Act as the single point of contact for any issues and escalate as needed to the appropriate team for issue resolution
Provide guidance on hosted voice configurations, call center design and end-points
Complete configuration, implementation and testing of 8x8 services
Provide advice to customers on the configuration of IP networks to best facilitate VoIP
Complete detailed design documentation (call flows, user information, call management features)
Engage with customers onsite and remotely for project kick off meetings, design and delivery sessions
Provide best practice recommendations around CCaaS and UCaaS builds and design
Meet with sales and deployment teams to gather critical account information

8x8

Cloud communications and collaboration platform

About 8x8

8x8 provides cloud communications and collaboration services to businesses worldwide, offering a suite of tools that enhance communication. Their main product, the 8x8 Experience Communications Platform, combines voice, video, chat, and contact center services into one platform, allowing businesses to manage both customer engagement and internal communications seamlessly. This platform is known for its high call quality and 24/7 customer support in multiple languages. Unlike many competitors, 8x8 operates on a subscription model, which allows for scalability and customization based on specific business needs. The company also offers advanced analytics to help businesses improve their customer experience. 8x8's goal is to provide secure and reliable communication solutions that meet the needs of businesses handling sensitive information.

Campbell, CaliforniaHeadquarters

1987Year Founded

$253.1MTotal Funding

IPOCompany Stage

Data & Analytics, Enterprise Software, CybersecurityIndustries

1,001-5,000Employees

Risks

Increased competition from emerging players like Five9.

Potential security vulnerabilities from third-party integrations.

Rapid technological advancements may outpace current offerings.

Differentiation

8x8 holds over 125 patents, showcasing its commitment to innovation.

Recognized as a leader in Unified Communications by Gartner for 13 consecutive years.

Offers a comprehensive platform unifying customer engagement and internal communications.

Upsides

AI-powered insights enhance decision-making and customer satisfaction.

Video engagement capabilities offer dynamic and personalized customer interactions.

Strong global presence with support in over 55 countries.

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