[Remote] Customer Care Advisor at Goodleap

United States

Apply Now

Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Sustainable Energy, Fintech, Solar FinancingIndustries

Requirements

3+ years of customer service and/or sales experience
Previous solar customer service or sales experience highly desired
Excellent interpersonal, verbal, and written communication skills
Demonstrates ability to display patience, empathy, and strong listening skills while ensuring customer needs are fulfilled in a timely and satisfactory fashion
Embraces change and is flexible to the needs of the business and team
Ability to accept and apply coaching and feedback from leadership
Proven track record of reliability and a strong work ethic

Responsibilities

Representing GoodLeap as a subject matter expert during a series of calls to customers
Provide exceptional customer service and support by utilizing strong verbal and written communication skills
Offer additional GoodLeap products to customers that may benefit from GoodLeap's other services
Update GoodLeap systems to ensure each interaction with a customer is well documented
Handle issues with diplomacy to ensure that every customer is happy with their experience with GoodLeap
Escalate issues to management when necessary and ensure customer concerns are explained effectively and clearly
Complete other tasks as deemed appropriate by manager
Initiating the sales process, building and managing prospect lists and generating qualified leads that will be passed on to designated sales staff for follow-up

Skills

Key technologies and capabilities for this role

Customer ServiceVerbal CommunicationWritten CommunicationSales ProcessLead GenerationCRM SystemsIssue ResolutionProduct Upselling

Questions & Answers

Common questions about this position

What is the pay rate for the Customer Care Advisor position?

The compensation is $22 per hour.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What skills are required for the Customer Care Advisor role?

Required skills include 3+ years of customer service and/or sales experience, excellent interpersonal, verbal, and written communication skills, patience, empathy, strong listening skills, flexibility, ability to accept coaching, and a proven track record of reliability and strong work ethic. Previous solar customer service or sales experience is highly desired.

What is the company culture like at GoodLeap?

This information is not specified in the job description.

What makes a strong candidate for this Customer Care Advisor position?

Strong candidates will have 3+ years of customer service or sales experience (especially in solar), excellent communication skills, patience, empathy, flexibility, ability to apply coaching, and a proven record of reliability and strong work ethic.

Goodleap

Marketplace for sustainable home upgrades and financing

About Goodleap

GoodLeap provides a marketplace for sustainable home solutions, connecting homeowners with professionals who specialize in eco-friendly home improvements. Their platform simplifies the purchasing process by offering a single point of sale technology that allows users to explore various upgrade options and choose flexible payment plans that suit their budgets. Unlike many competitors, GoodLeap focuses specifically on sustainability and partners with over 18,000 professionals nationwide, ensuring a wide range of services and expertise. The company's goal is to help homeowners make environmentally conscious upgrades while saving money, and they also contribute to sustainable energy projects through their partnership with GivePower, donating a portion of their revenue with each transaction.

Roseville, CaliforniaHeadquarters

2003Year Founded

$778.2MTotal Funding

DEBTCompany Stage

Energy, Fintech, Social Impact, Consumer GoodsIndustries

1,001-5,000Employees

Benefits

Flexible Work Hours

Risks

Emerging fintech companies offering similar solutions could erode GoodLeap's market share.

Rising interest rates may reduce the affordability of GoodLeap's financing options.

Direct-to-consumer solar panel sales could threaten GoodLeap's traditional financing model.

Differentiation

GoodLeap offers a seamless point-of-sale platform for sustainable home upgrades.

The company partners with over 18,000 professionals nationwide for home improvement solutions.

GoodLeap supports GivePower, donating to sustainable energy projects with every transaction.

Upsides

GoodLeap closed a $470 million securitization backed by sustainable home improvement loans in 2023.

The company raised $800 million to expand in a $430-billion-per-year market.

Increased consumer interest in energy-efficient upgrades boosts demand for GoodLeap's financing options.

Land your dream remote job 3x faster with AI

Try Jobo Free