Developer Support Engineer
AirtableSalary not specified
Full Time
Junior (1 to 2 years)
Not SpecifiedCompensation
Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Developer Tools, SaaS, SoftwareIndustries
Requirements
Candidates should have a background in a customer-facing technical role such as Technical Account Manager, Solutions Engineer, or Success Engineer. Experience with languages like Next.js, React, JavaScript, Node.js, Go, and shadcn is required. The ability to engage with both technical and business stakeholders, debug technical workflows, read APIs/SDKs, and communicate clearly and empathetically is essential. Experience in developer tools, authentication/identity, or supporting enterprise SaaS customers at scale is a bonus.
Responsibilities
The Technical Account Manager will serve as the primary technical partner for top accounts, ensuring smooth onboarding, integration, and adoption. They will troubleshoot technical challenges, act as a trusted advisor by sharing best practices and recommending features, and track account health metrics to proactively address risks. This role involves representing the customer's voice internally to shape the product roadmap and go-to-market strategy, as well as defining and evolving the Technical Account Management function at Clerk.
Skills
Technical Account Management
Customer Onboarding
Integration
Adoption
Technical Troubleshooting
Best Practices
Product Roadmapping
Go-to-Market Strategy
React
Authentication
User Management
Clerk
Authentication and user management platform
About Clerk
Clerk specializes in offering customizable UIs and APIs for authentication and user management, catering specifically to modern web frameworks like React and Next.js. This focus not only simplifies the authentication process for developers but also enhances security, highlighting the company's dedication to developer experience and robust security measures. Working here means contributing to a company that prides itself on streamlining complex tech processes while prioritizing the safety and usability of web applications—a prime choice for professionals passionate about cutting-edge web technology and user-centric solutions.
Virginia Gardens, FloridaHeadquarters
2019Year Founded
$194.5KTotal Funding
SEEDCompany Stage
Enterprise Software, CybersecurityIndustries
501-1,000Employees
Benefits
Competitive salary and equity
Gear of your choice for your home office
Unlimited vacation policy - 25 days recommended per year plus national holidays in your country of residence. Take time when you need i
Risks
Emerging startups offer similar services at lower costs, increasing competition.
Potential vulnerabilities in third-party integrations could expose user data.
Regulatory scrutiny over data privacy practices may impact operations in strict regions.
Differentiation
Clerk offers a comprehensive sign-up and sign-in solution for websites.
Focus on multi-factor authentication enhances user account security against hacking threats.
Device management features provide users control over their account security.
Upsides
Passwordless authentication is gaining traction, enhancing security and user experience.
Global MFA market is projected to reach $20 billion by 2025, boosting demand.
Zero Trust security model adoption increases need for Clerk's verification solutions.
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