Senior Software Engineer, Support Tools (Full Stack)
Keeper SecurityFull Time
Senior (5 to 8 years)
Candidates should have at least 2 years of experience in Full Stack software development, proficiency in programming languages like Ruby on Rails, JavaScript, or Python, and a solid understanding of object-oriented programming and system architecture. Experience with SQL, relational databases (PostgreSQL preferred), and LLMs programmatically is a plus. A Bachelor's degree in Computer Science or equivalent work experience is required, along with strong problem-solving abilities, clear communication skills for explaining technical concepts to non-technical audiences, and a willingness to learn and adapt to new technologies.
The Software Engineer will partner with Customer Success, Support, and Product teams to build internal tooling for diagnosing and resolving customer issues. They will create systems for identifying root causes and implementing solutions at scale, owning the end-to-end delivery of features from conception to deployment. This role involves acting as a technical resource for escalated customer issues, uncovering root causes, and building lasting solutions to scale support infrastructure while maintaining high customer satisfaction.
Conversational marketing and sales automation platform
Qualified.com focuses on conversational marketing and sales automation, offering a platform that allows businesses to engage with website visitors in real-time through chat, voice, and video. This technology helps companies convert visitors into customers by providing immediate assistance and personalized experiences, particularly benefiting B2B clients in various industries. The platform uses AI and machine learning to analyze visitor behavior, enabling businesses to identify and engage high-value prospects effectively. Qualified.com operates on a subscription model, ensuring steady revenue while aiming to enhance customer engagement and drive sales for its clients.