Manager, Technical Account Manager, Enterprise
RetoolSalary not specified
Full Time
Expert & Leadership (9+ years)
$97,600 – $225,700Compensation
Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Biotechnology, Telecommunications, SoftwareIndustries
Requirements
Candidates should have experience working with Fortune 500 customers and possess project management experience within large/enterprise-level organizations. A solid understanding of IP Telephony, SIP or H323, Audio/Video codecs, and Contact Center technologies is required, along with experience troubleshooting network problems, firewalls, and NAT. The ability to articulate complex technical topics and a customer-obsessed, proactive approach are also essential.
Responsibilities
The Technical Account Manager will support enterprise customers within Zoom’s Premier Support and Technical Account Management team, discovering, developing, and maintaining strategic partnerships. They will ensure customer success with Zoom products and services, deliver customer satisfaction and happiness, act as a dedicated technical consultant, and provide customers with useful resources. The role involves managing internal procedures, working across departments, and implementing strategies with a commitment to excellence.
Skills
Technical Account Management
Customer Relationship Management
Project Management
IP Telephony
SIP
H323
Audio/Video Codecs
Contact Center Technologies
Network Troubleshooting
Firewalls
NAT
Zoom Products
Collaboration Technologies
Zoom
Video conferencing and online meeting solutions
About Zoom
Zoom provides video conferencing and online meeting solutions that allow users to conduct virtual meetings, webinars, and collaborative sessions. Its main product is video conferencing software, which enables high-quality video and audio communication, along with features like screen sharing, group messaging, and virtual backgrounds. Zoom also offers specialized products for larger events, such as Zoom Webinars and Zoom Events. The company operates on a freemium model, providing basic services for free while charging for advanced features through subscription plans tailored for various users, including businesses, educational institutions, and healthcare providers. Zoom stands out from competitors due to its user-friendly interface, reliable performance, and scalability for different needs, making it a vital tool for remote work, online education, telehealth, and social interactions.
San Jose, CaliforniaHeadquarters
2013Year Founded
$144.5MTotal Funding
IPOCompany Stage
Enterprise Software, Education, HealthcareIndustries
10,001+Employees
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Hybrid Work Options
Flexible Work Hours
Stock Options
Company Equity
Paid Vacation
Paid Sick Leave
Risks
Increased competition from Microsoft Teams and Google Meet threatens Zoom's market share.
Privacy concerns and regulatory scrutiny could impact Zoom's operations and reputation.
Hybrid work models may reduce demand for virtual meetings, affecting Zoom's growth.
Differentiation
Zoom offers a user-friendly interface with reliable performance for virtual meetings.
The platform supports diverse needs, including remote work, education, and telehealth.
Zoom's freemium model attracts a wide range of users with scalable subscription options.
Upsides
Zoom integrates AI tools to enhance virtual meeting effectiveness and productivity.
The expansion of 5G networks improves Zoom's video conferencing quality and accessibility.
Zoom's secure, HIPAA-compliant solutions drive demand in the telehealth sector.
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