Solution Engineer, Amazon Connect

United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Artificial Intelligence, Cloud Computing, Customer Relationship Management (CRM), Software DevelopmentIndustries

Requirements

Candidates should have 2-3 years of experience selling CRM solutions/services, preferably with Amazon Connect, and 2-3 years in a customer-facing role, with a preference for Pre-Sales/Solution Engineering experience. A Bachelor of Science degree is also required.

Responsibilities

The Solution Engineer will be involved in the pre-sales process for technology projects, primarily with Amazon Connect. They will demonstrate NeuraFlash services and products for Salesforce, build technical credibility through compelling demonstrations, and create accurate proposals. Responsibilities include leading discovery sessions, gathering requirements for Amazon Connect projects, creating and modifying SOWs and RFP responses, maintaining lead management in Salesforce, and acting as a liaison between sales and technical teams. The role involves learning about Salesforce and AI products, providing recommendations, collaborating with delivery teams on scope and estimates, and providing customer feedback to product management to drive innovation.

Skills

Amazon Connect

Salesforce

Generative AI

Conversational AI

Predictive Analytics

Agentforce

Service Cloud Voice

Salesforce Einstein

Pre-sales

Demonstrations

Technical Credibility

NeuraFlash

AI-powered CRM solutions for businesses

About NeuraFlash

NeuraFlash specializes in digital transformation with a focus on Customer Relationship Management (CRM) and artificial intelligence (AI). The company provides tools that help businesses analyze data and improve customer interactions, primarily serving large enterprises in industries like retail, logistics, and global security. Their products include AI-powered tools and CRM analytics that allow clients to visualize insights and enhance customer experiences. NeuraFlash differentiates itself by offering tailored solutions and ongoing support, as well as specialized practices around platforms like Slack and Salesforce. Their goal is to help businesses leverage AI and CRM effectively to drive efficiency and improve customer satisfaction.

Boston, MassachusettsHeadquarters

2016Year Founded

$2.2MTotal Funding

DEBT_PPCompany Stage

Enterprise Software, AI & Machine LearningIndustries

201-500Employees

Benefits

Remote Work Options

Flexible Work Hours

Risks

Increased competition from other Salesforce consulting firms may erode NeuraFlash's market share.

Rapid technological advancements could outpace NeuraFlash's ability to update its solutions.

Dependence on Salesforce and AWS means changes in their strategies could impact NeuraFlash.

Differentiation

NeuraFlash specializes in AI-driven CRM solutions, enhancing customer experiences and business operations.

The company offers tailored solutions, partnering with major firms like Macy's for implementation.

NeuraFlash integrates AI-powered search and generative AI, ensuring optimal search results.

Upsides

Growing demand for AI-driven CRM solutions boosts NeuraFlash's market potential.

Salesforce's continuous updates provide opportunities for NeuraFlash's integration services.

The rise of hybrid work models increases relevance of NeuraFlash's Slack integration services.

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