Technical Account Manager at ION Group

Jersey City, New Jersey, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, Fixed Income, Capital MarketsIndustries

Requirements

Candidates should possess a Bachelor's degree in a relevant field, along with a minimum of 5 years of experience in a technical account management or customer success role, demonstrating a strong understanding of financial markets and technology solutions. Experience with Fixed Income markets is highly desirable, and strong communication and interpersonal skills are essential.

Responsibilities

The Technical Account Manager will serve as the primary point of contact for ION Markets customers, ensuring a positive customer experience and managing the delivery of ION's service. They will own the overall service perception, manage production service delivery, maintain customer relationships, analyze requirements, oversee upgrades and migrations, and manage projects with clients. Additionally, the role involves resolving production issues, communicating critical incidents, and collaborating with various ION Markets teams to support customer success and ensure compliance.

Skills

Fixed Income

Account Management

Relationship Management

Service Delivery

SLA Management

Issue Resolution

Requirements Analysis

Change Management

Project Supervision

ION Group

Automation technology for financial sector clients

About ION Group

ION Group specializes in automation technology tailored for the financial sector, primarily serving institutional clients like investment banks, asset managers, and brokers. The company provides advanced software solutions that enhance trading, processing, and risk management activities in global financial markets. ION's products include sophisticated software platforms and APIs that enable clients to connect seamlessly to various trading venues and exchanges, ensuring efficient and accurate transactions. Unlike many competitors, ION stands out by acquiring entrepreneurial firms, which allows it to remain agile and responsive to market changes. The company's goal is to enhance efficiency and reduce operational risks for its clients through automation and innovative technology.

London, United KingdomHeadquarters

1998Year Founded

$426.5MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Enterprise Software, FintechIndustries

5,001-10,000Employees