Technical Account Manager

United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Enterprise Software, SaaSIndustries

Requirements

The ideal candidate will have 5+ years of relevant Technical Account Management or customer-facing experience, along with technical knowledge of SaaS products and their underlying technologies. Familiarity with Smartsheet products such as Core App, Bridge, Resource Management, Premium Apps, Control Center, and Connectors is preferred. Strong communication skills, including written, verbal, and presentation abilities, are essential for explaining technical subjects to non-technical audiences. A passion for leading-edge web technologies and a desire to understand Smartsheet's benefits and business elements are also required.

Responsibilities

The Technical Account Manager will act as a business advisor to customers, ensuring they achieve desired outcomes with Smartsheet products and aligning software investments with business goals. This role involves understanding customer objectives, providing guidance on leveraging technology, and serving as an escalation point for complex technical issues. Responsibilities include leading engagements, advising on best practices, developing engagement strategies, performing quarterly reviews, evaluating usage patterns, driving renewals, presenting technical capabilities, advocating for customer needs with Product Management, identifying expansion opportunities, and partnering with internal teams to influence account strategy.

Skills

Technical Account Management

Customer Success

Smartsheet Platform

Business Advisory

Technical Support

Client Engagement

Best Practices

Communication Strategy

Problem Resolution

Smartsheet

Cloud-based work management and automation software

About Smartsheet

Smartsheet provides work management and automation solutions through its cloud-based platform, which helps businesses streamline operations, manage projects, and enhance collaboration. Users can create, share, and manage workflows that are customizable to fit their specific needs. The platform integrates with popular applications, making it a versatile tool for various industries, including technology, healthcare, finance, and education. Unlike many competitors, Smartsheet offers a subscription-based model with multiple pricing tiers, catering to both small businesses and large enterprises. The company aims to improve efficiency and productivity for its clients while providing extensive support and learning resources to help users maximize the platform's potential.

Bellevue, WashingtonHeadquarters

2005Year Founded

$121.2MTotal Funding

IPOCompany Stage

Enterprise Software, EducationIndustries

1,001-5,000Employees

Benefits

Health and wellness benefits - From sick days to mental health services, we support you. We provide company-sponsored comprehensive healthcare coverage and well-being benefit programs so you can take care of your whole self.

Time away - We want you to find time for what matters to you. We offer a variety of programs so you can recharge and reconnect, including paid time off for company holidays, vacation, volunteering, military leave, and parental bonding.

An investment in your future - We help you plan for the dreams you’re working toward. We offer every employee competitive pay, retirement contributions, stock awards, and an employee stock purchase program.

Perks and discounts - It's the details that make life easier. From discount programs and an allowance for work-related expenses, to medical concierge (U.S. only) and caregiver services, we help set you up for success both at work and outside of it.

An inclusive environment - We strive to foster a culture of belonging that is rooted in respect for all people. We believe that by celebrating diversity of voices and experiences, and by creating equitable opportunities for our team, customers, and communities, we enable people to do and be their best.

Continuous learning - We know that when you’re growing, so are we. That's why we provide opportunities to develop on the job through internal mobility, virtual learning, and a variety of development programs.

Risks

Competition from Atlassian could impact Smartsheet's market share.

The acquisition by Vista Equity Partners may disrupt current operations.

Challenges in AI integration with AWS could affect feature rollout and adoption.

Differentiation

Smartsheet offers a highly customizable platform for tailored workflow solutions.

The platform integrates seamlessly with popular apps, enhancing its versatility.

Smartsheet's AI capabilities, developed with AWS, position it as a market leader.

Upsides

Increased demand for remote work solutions boosts Smartsheet's growth potential.

The subscription model provides a steady revenue stream for continuous service improvement.

Recognition as a leader in the Gartner Magic Quadrant enhances Smartsheet's market credibility.

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