Account Manager, Enterprise
Vanta$242,000 - $285,000/year
Full Time
Junior (1 to 2 years)
$97,600 – $225,700Compensation
Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Biotechnology, Telecommunications, SoftwareIndustries
Requirements
Candidates must have experience working with Fortune 500 customers and possess project management experience within large/enterprise levels. A solid understanding of IP Telephony, SIP or H323, Audio/Video codecs, and Contact Center technologies is required, along with experience troubleshooting network problems, firewalls, and NAT. The ability to articulate complex technical topics and diplomatically address customer concerns is also essential.
Responsibilities
The Technical Account Manager will support Zoom's Premier Support and Technical Account Management team, focusing on discovering, developing, and maintaining strategic partnerships with select enterprise customers. This role ensures customer success with Zoom products and services, delivering satisfaction and happiness by acting as a dedicated technical consultant, encouraging product usage, and providing useful resources. The TAM will also manage internal procedures and work across departments to implement strategies with a commitment to excellence, maintaining a customer-obsessed and proactive approach to build trust.
Skills
Technical Account Management
Customer Relationship Management
Project Management
IP Telephony
SIP
H.323
Audio/Video Codecs
Contact Center Technologies
Network Troubleshooting
Firewall Configuration
NAT
Technical Consulting
Enterprise Architecture
Zoom
Video conferencing and online meeting solutions
About Zoom
Zoom provides video conferencing and online meeting solutions that allow users to conduct virtual meetings, webinars, and collaborative sessions. Its main product is video conferencing software, which enables high-quality video and audio communication, along with features like screen sharing, group messaging, and virtual backgrounds. Zoom also offers specialized products for larger events, such as Zoom Webinars and Zoom Events. The company operates on a freemium model, providing basic services for free while charging for advanced features through subscription plans tailored for various users, including businesses, educational institutions, and healthcare providers. Zoom stands out from competitors due to its user-friendly interface, reliable performance, and scalability for different needs, making it a vital tool for remote work, online education, telehealth, and social interactions.
San Jose, CaliforniaHeadquarters
2013Year Founded
$144.5MTotal Funding
IPOCompany Stage
Enterprise Software, Education, HealthcareIndustries
10,001+Employees
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Hybrid Work Options
Flexible Work Hours
Stock Options
Company Equity
Paid Vacation
Paid Sick Leave
Risks
Increased competition from Microsoft Teams and Google Meet threatens Zoom's market share.
Privacy concerns and regulatory scrutiny could impact Zoom's operations and reputation.
Hybrid work models may reduce demand for virtual meetings, affecting Zoom's growth.
Differentiation
Zoom offers a user-friendly interface with reliable performance for virtual meetings.
The platform supports diverse needs, including remote work, education, and telehealth.
Zoom's freemium model attracts a wide range of users with scalable subscription options.
Upsides
Zoom integrates AI tools to enhance virtual meeting effectiveness and productivity.
The expansion of 5G networks improves Zoom's video conferencing quality and accessibility.
Zoom's secure, HIPAA-compliant solutions drive demand in the telehealth sector.
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