Sales Architect - Contact Center Solutions

Florida, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Enterprise Software, AutomationIndustries

Requirements

Expertise with UiPath Contact Center Solutions or competitor solutions is required. Knowledge of CRM, IVR/CTI, and customer engagement platforms is necessary. Familiarity with cloud and hybrid architectures, scalability planning, and security compliance is needed. Proven experience in pre-sales, sales engineering, or solution consulting roles with a track record of delivering demos, POCs, and technical workshops is essential. Strong business acumen and excellent communication and presentation skills are required to influence stakeholders.

Responsibilities

Design solutions integrating UiPath with CRM, IVR, CTI, ticketing systems, and knowledge bases, identifying opportunities for attended automation to support agents. Lead the design and implementation of scalable automation for contact centers, overseeing the full RPA/Agentic lifecycle. Partner with account executives to translate customer pain points into automation opportunities, delivering high-impact demos, POCs, and workshops. Build solution blueprints, ROI models, and value-based proposals to support sales cycles. Act as a trusted advisor for customers on automation best practices, governance, and roadmap planning, collecting feedback to enhance solutions. Support account growth by identifying upsell/cross-sell automation opportunities and contributing to RFP/RFI responses with technical documentation.

Skills

Automation

Contact Center Solutions

RPA

CRM Integration

IVR

CTI

Ticketing Systems

Knowledge Bases

Agent Assist

Interaction Logging

Call Routing

Solution Architecture

Pre-Sales Support

Proof-of-Concept

Solution Workshops

ROI Models

Value-Based Proposals

UiPath

Robotic process automation software solutions

About UiPath

UiPath provides robotic process automation (RPA) solutions that help businesses improve their efficiency by automating repetitive tasks. Their software allows organizations to create AI-driven workflows and manage these processes through cloud-based orchestration. This means that users can set up automated tasks that run without human intervention, which helps to lower operational costs and boost productivity. What sets UiPath apart from its competitors is its extensive marketplace for third-party integrations, allowing users to enhance their automation capabilities with additional tools and solutions. The main goal of UiPath is to empower organizations to streamline their operations and focus on more strategic activities by reducing the time spent on mundane tasks.

New York City, New YorkHeadquarters

2005Year Founded

$1,936.8MTotal Funding

IPOCompany Stage

Enterprise Software, AI & Machine LearningIndustries

1,001-5,000Employees

Benefits

Flexible Work Hours

Remote Work Options

Risks

Rapid AI agent evolution may outpace UiPath's current RPA offerings.

High implementation costs and rigidity of traditional RPA tools could deter clients.

Emergence of platforms like Salesforce's Agentforce may provide competitive alternatives.

Differentiation

UiPath offers AI-driven workflows enhancing business efficiency through intelligent automation.

The company provides robust governance and multiple robots on a single virtual machine.

UiPath's marketplace for third-party integrations expands its ecosystem and customer solutions.

Upsides

UiPath leads the 2024 Everest Group automation assessment, showcasing industry leadership.

The launch of AI Trust Layer enhances governance of GenAI features across the platform.

Collaboration with The Bank of East Asia expands UiPath's enterprise automation solutions.

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