Customer Success - United States

San Francisco, California, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Artificial Intelligence, Biotechnology, SaaSIndustries

Requirements

Candidates must have 3-7 years of previous experience in Customer Success within a SaaS, fast-paced organization. A strong scalability and customer excellence mindset is required, along with strong communication and interpersonal skills to build and maintain relationships with customers at all levels. Excellent problem-solving and analytical skills are also necessary, as is a hybrid customer and product-driven mentality prioritizing client satisfaction and scale. Passion for audio AI and a strong work ethic are essential.

Responsibilities

The Customer Success professional will manage a book of 50-70 accounts, partner on developing the Customer Success playbook to support scaling to $500M+ in ARR, and build strong relationships with clients to drive their success. Responsibilities include onboarding clients, defining best practices, measuring and improving customer satisfaction and experience, monitoring customer usage and adoption, and owning NRR and customer health KPIs.

Skills

Customer Success

Account Management

Onboarding

Client Relationship Management

Voice Technology

AI Audio Solutions

ElevenLabs

Generates long-format speech in any voice

About ElevenLabs

Eleven Labs focuses on voice technology, providing a platform that generates long-format speech in various voices and languages. This technology is designed for content creators, publishers, and media production businesses, enabling them to create audiobooks, podcasts, and voiceovers with natural-sounding voices. Users can access the platform through a subscription model, allowing them to scale their usage based on their needs. Eleven Labs differentiates itself by continuously enhancing its AI algorithms and expanding its voice and language options, catering to the increasing demand for personalized audio experiences. The company's goal is to transform storytelling by offering high-quality voice generation tools that enhance the way audio content is produced.

New York City, New YorkHeadquarters

2022Year Founded

$98.2MTotal Funding

SERIES_BCompany Stage

Consumer Software, AI & Machine LearningIndustries

51-200Employees

Benefits

Remote Work Options

Flexible Work Hours

Professional Development Budget

Risks

Removing job titles may cause internal confusion and inefficiencies at ElevenLabs.

High valuation could lead to increased scrutiny from competitors and regulators.

Intense competition from companies like Voicemod threatens ElevenLabs' market share.

Differentiation

ElevenLabs offers a unique platform for generating long-format speech in any language.

The company focuses on natural and compelling voice technology for content creators.

ElevenLabs' Flash Voice Model provides the fastest text-to-speech solution with 75ms delay.

Upsides

ElevenLabs raised $80M in 2024, enhancing product refinement and safety measures.

The AI Engineer Pack attracts developers by reducing financial constraints during experimentation.

Partnership with Klarna showcases ElevenLabs' influence in AI marketing for global campaigns.

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