[Remote] Customer Success - United States at ElevenLabs

San Francisco, California, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Artificial Intelligence, Biotechnology, SaaSIndustries

Skills

Key technologies and capabilities for this role

Customer SuccessAccount ManagementOnboardingClient Relationship ManagementVoice TechnologyAI Audio Solutions

Questions & Answers

Common questions about this position

Is this Customer Success Manager role remote?

Yes, this role is fully remote and can be executed globally, with the option to work from offices in New York or San Francisco.

What is the salary or compensation for this position?

This information is not specified in the job description.

What skills or qualities are required for this Customer Success Manager role?

The role requires being a self-starting, highly energetic professional passionate about voice technology and audio AI, with strong motivation, work ethic, technical excellence, ethical awareness, and the ability to manage client relationships and KPIs.

What is the company culture like at ElevenLabs?

ElevenLabs has a global team of passionate, innovative individuals united by curiosity, operating with high autonomy, accountability, and a merit-based approach where the best idea wins.

What makes a strong candidate for this Customer Success role?

Strong candidates are self-starters based in the USA who are passionate about audio AI, motivated by hard problems and human impact, and excited to join an early-stage, rapidly growing company pushing voice technology boundaries.

ElevenLabs

Generates long-format speech in any voice

About ElevenLabs

Eleven Labs focuses on voice technology, providing a platform that generates long-format speech in various voices and languages. This technology is designed for content creators, publishers, and media production businesses, enabling them to create audiobooks, podcasts, and voiceovers with natural-sounding voices. Users can access the platform through a subscription model, allowing them to scale their usage based on their needs. Eleven Labs differentiates itself by continuously enhancing its AI algorithms and expanding its voice and language options, catering to the increasing demand for personalized audio experiences. The company's goal is to transform storytelling by offering high-quality voice generation tools that enhance the way audio content is produced.

New York City, New YorkHeadquarters

2022Year Founded

$98.2MTotal Funding

SERIES_BCompany Stage

Consumer Software, AI & Machine LearningIndustries

51-200Employees

Benefits

Remote Work Options

Flexible Work Hours

Professional Development Budget

Risks

Removing job titles may cause internal confusion and inefficiencies at ElevenLabs.

High valuation could lead to increased scrutiny from competitors and regulators.

Intense competition from companies like Voicemod threatens ElevenLabs' market share.

Differentiation

ElevenLabs offers a unique platform for generating long-format speech in any language.

The company focuses on natural and compelling voice technology for content creators.

ElevenLabs' Flash Voice Model provides the fastest text-to-speech solution with 75ms delay.

Upsides

ElevenLabs raised $80M in 2024, enhancing product refinement and safety measures.

The AI Engineer Pack attracts developers by reducing financial constraints during experimentation.

Partnership with Klarna showcases ElevenLabs' influence in AI marketing for global campaigns.

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