Solution Architect

United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Customer Experience, Unified Communications, CPaaS, Cloud CommunicationsIndustries

Requirements

Candidates should possess knowledge of web application architecture, database technologies (SQL Server, Oracle, MySQL), Unified Communications, VOIP, and Contact Center technologies, as well as Conversational AI solutions. Experience in a professional services consulting, sales engineering, or technical project management role within telecom, cloud services, or contact center services is required, along with at least 2 years of experience writing Statements of Work and presenting to customers. A Bachelor's degree in a technical field or equivalent industry certifications and experience, along with over 3 years of customer-facing experience, are necessary. Proficiency in programming languages like PHP, Python, or .NET is preferred, as is industry expertise in contact centers and/or telecom, particularly in SaaS (CCaaS and/or UCaaS). Strong organizational, time management, communication, and teamwork skills are essential.

Responsibilities

The Solution Architect will collaborate with sales teams and reseller partners to scope professional services opportunities and collect project requirements from customers through remote interviews. They will provide consultation on best practices and recommended solutions, create Statements of Work (SOWs) with cost estimates, and work with development resources to implement customized solutions using 8x8 products, APIs, and third-party tools. Responsibilities also include designing and prototyping software development projects, managing the customer's deployment of 8x8 services, and presenting 8x8 services and custom solutions to customers, including executives and end-users, while meeting or exceeding P&L goals for professional services.

Skills

Solution Architecture

Customer Requirements Gathering

Statement of Work (SOW) Generation

API Integration

Software Development Tools

Consultation

Cost Estimation

Project Scoping

AI Proficiency

Collaboration

8x8

Cloud communications and collaboration platform

About 8x8

8x8 provides cloud communications and collaboration services to businesses worldwide, offering a suite of tools that enhance communication. Their main product, the 8x8 Experience Communications Platform, combines voice, video, chat, and contact center services into one platform, allowing businesses to manage both customer engagement and internal communications seamlessly. This platform is known for its high call quality and 24/7 customer support in multiple languages. Unlike many competitors, 8x8 operates on a subscription model, which allows for scalability and customization based on specific business needs. The company also offers advanced analytics to help businesses improve their customer experience. 8x8's goal is to provide secure and reliable communication solutions that meet the needs of businesses handling sensitive information.

Campbell, CaliforniaHeadquarters

1987Year Founded

$253.1MTotal Funding

IPOCompany Stage

Data & Analytics, Enterprise Software, CybersecurityIndustries

1,001-5,000Employees