Solution Architect

About 8x8, Inc.

8x8, Inc. believes that CX limits were meant to be shattered. We connect people and organizations through seamless communication on the industry's most integrated platform for Customer Experience—combining Contact Center, Unified Communications, and CPaaS APIs. The 8x8® Platform for CX integrates AI at every level to enable personalized customer journeys, drive operational excellence and insights, and facilitate team collaboration.

We help customer experience and IT leaders become the heartbeat of their organizations, empowering them to unlock the potential of every interaction. With one platform, one ecosystem, and one data model, you can turn every team into a customer-facing team and unify your CX to conquer the complexity.

As an organization, we are looking for Team8s who are AI-proficient, open to innovation, and skilled in leveraging AI for efficiency and growth.

Job Description

You will be responsible for working closely with our customers and sales teams to craft unique customized solutions which enhance 8x8 products and services to meet customer’s requirements based on a mutually agreeable statement of work (SOW). The ideal candidate will have experience generating a SOW based on customer requirements to implement a customized solution utilizing a vendor’s hosted services, products, API’s, and software development tools.

Responsibilities

• Collaborate with 8x8 sales managers and reseller partners to scope PS opportunities
• Collect project requirements from customers through remote interviews and provide consultation on best practices and recommended solutions
• Create SOWs, including cost estimates, based on the customer requirements
• Work with our development resources to implement customized solutions and services based on the SOW utilizing 8x8 products, API’s, and 3rd party software development tools as required
• Design and prototyping software development projects as required and be responsible for the quality of work produced
• Help to manage the customer’s deployment of 8x8 services and solutions as specified in SOW
• Present 8x8 services and customized solutions to customers, including executives and end-users
• Meet or exceed P&L goals for professional services

Qualifications

Knowledge in:

• Web application architecture and technologies
• Database such as SQL Server, Oracle or MySQL
• Unified Communications, VOIP, and Contact Center technologies
• Conversational AI solutions; designing, scoping and building complex customer solutions
• TCP/IP, Network routing protocols, security infrastructure, L2/L3 switches

Experience:

• In a PS consulting, sales engineering, and/or technical project management position for a vendor’s telecom, cloud services, and/or contact center services
• Designing technical solutions to solve customers’ complex business requirements and effectively articulating the solution to business users
• Writing Statements of Work and presenting to customers to gain alignment on the project scope (2+ years)
• Industry expertise with contact centers and/or telecom, with a strong preference for SaaS (CCaaS and/or UCaaS)
• Programming experience with any of these – PHP, Python, .NET
• Customer facing roles (3+ years)

Skills:

• Excellent verbal and written communication skills for all levels of the organization including executive level
• Strong organizational and time management skills
• Team player who can make a difference
• A driven individual who sets aggressive personal goals and executes on them

Education:

• Bachelor’s degree in a technical field and/or comparable industry certifications and experience

Compensation

The compensation range reflects the Company’s good faith belief at the time of posting. 8x8 has different base pay ranges for different work locations within the United States, which allows us to pay employees competitively and consistently in different geographic markets.