Senior Deployment Engineer (United States)

About Karat

Karat is the world's largest interviewing company. Karat is transforming organizations around the world. We provide a powerful system for technical leaders at companies like PayPal, Atlassian, and Citi who want to take control of how they hire top engineers, elevate their teams and contractors, and stay ahead. At the core of Karat’s system are live, expert-led interviews, analytics designed to give leaders maximum visibility, and the most robust interview performance dataset in the world.

About the Customer Operations Team

Our Customer Operations team plays a critical role in delivering a consultative, white-glove onboarding and implementation experience. We partner closely with clients to drive long-term success through thoughtful automation, actionable insights, and high-touch support at every stage of the customer journey.

What You Will Do

As a Senior Deployment Engineer, you will serve as the strategic technical bridge between Karat and its clients. Leveraging your technical expertise and consultative skills, you will ensure clients maximize value from Karat's interview platform throughout their entire partnership journey. Working closely with our interview content team and data engineers, you'll analyze performance metrics, develop tailored proposals, and strengthen client relationships to ensure they consistently meet their hiring goals through our fair, predictive, and enjoyable interview process.

This role will require up to 20% travel for strategic face-to-face meetings with enterprise prospects and industry events.

• Serve as the principal technical advisor to enterprise clients, establishing yourself as the authoritative voice on Karat's solutions and building high-level trust relationships.
• Partner with Software Engineers globally to thoroughly analyze their hiring processes and performance requirements; ensure precise solution alignment and Karat product delivery as the lead technical expert in Customer Operations and GTM.
• Work strategically with the Company's GTM team throughout the entire customer lifecycle, including:
  • Presenting Karat's technical solution to prospects as the subject matter expert,
  • Architecting and implementing the initial Karat interview framework for each new enterprise client,
  • Conducting regular strategic reviews with customers to ensure alignment with business objectives and optimal performance,
  • Designing and delivering executive-level training sessions for client stakeholders.
• Analyze complex performance data and calibrate assessment metrics in collaboration with Karat’s Content and Data teams; translate findings into actionable strategic recommendations that strengthen client partnerships.
• Drive continuous improvement of the Customer Operations and GTM teams' internal processes by identifying innovative opportunities to deliver additional value to our enterprise clients.

The Experience You Will Bring

• 7+ years of professional work experience in one of the following:
  • Demonstrated success as a strategic advisor during client onboarding; able to build trusted rapport, make thoughtful recommendations, and guide clients through complex implementation processes
  • Experience directly engaging with C-Suite executives in a client-facing capacity
  • Strong working knowledge of SQL (will be tested)
  • Client-facing experience with technical customers required

Location and Sponsorship

• This position is only available to candidates residing in the following U.S. states: CT, Washington, D.C., FL, GA, IL, KS, MA, MD, MO, NC, PA, RI, SC, TX, and VA. While our team operates 100% remotely, we are currently limiting hiring to these specific locations. Applications from other states will not be considered at this time.
• Immigration sponsorship is not available.

Benefits of Joining Karat in the United States

• All U.S.-based offers include a competitive salary in local currency and Karat-granted stock options. We’re proud of our additional offerings, and highlight some of our team’s favorites below.
• Benefits / Wellness: