Technical Account Manager - 1720 at ION Group

Toronto, Ontario, Canada

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, Capital MarketsIndustries

Requirements

Bachelor’s degree, preferably in STEM, Economics/Finance or a numerate discipline
2 years of experience in a software product vendor or consultancy services company
Demonstrated knowledge of Equities - trading business flows and markets (highly preferred)
Solid Capital Markets experience in other areas like Fixed Income and/or Derivatives
Experience in financial services or technology industry a plus
Project management experience a plus
Outstanding presentation and communication skills (verbal & written)
Exceptional customer service and relationship building skills
Strong analytical skills and detail orientation
Self-motivated and proactive
Prior knowledge and experience with software technology and the business flows of Derivatives (Futures and Options), Fixed Income and/or Equities (Equities and Equity Options)

Responsibilities

Cultivate client partnerships to ensure joint alignment of short and long-term goals
Track strategic client issues and progress them through internal groups
Serve as a liaison with internal departments including sales, accounts, and technical support
Manage multiple clients and prioritize initiatives among those clients
Work with technical support and operations groups to ensure timely resolution of tactical problems
Initiate, participate and lead departmental and intradepartmental teams and initiatives to improve processes
Manage client relationships and drive implementation of projects and other initiatives post contract
Project management, business management and relationship management with assigned client accounts

Skills

Key technologies and capabilities for this role

EquitiesDerivativesFixed IncomeFuturesOptionsProject ManagementCapital MarketsCustomer Relationship ManagementAnalytical SkillsPresentation Skills

Questions & Answers

Common questions about this position

What is the salary for the Technical Account Manager position?

This information is not specified in the job description.

Is this Technical Account Manager role remote or office-based?

This information is not specified in the job description.

What skills and experience are required for this Technical Account Manager role?

Requirements include a Bachelor’s degree preferably in STEM, Economics/Finance or a numerate discipline, 2 years of experience in a software product vendor or consultancy services company, demonstrated knowledge of Equities trading business flows and markets (highly preferred), outstanding presentation and communication skills, and exceptional customer service and relationship building skills.

What is the team culture like for the Technical Account Manager position?

The TAM team is formed of an enthusiastic mix of people with strong technical, functional and customer service skills.

What makes a strong candidate for the Technical Account Manager role?

Strong candidates have demonstrated knowledge of Equities trading business flows and markets (highly preferred), solid Capital Markets experience in Fixed Income and/or Derivatives, experience in financial services or technology industry, and project management experience.

ION Group

Automation technology for financial sector clients

About ION Group

ION Group specializes in automation technology tailored for the financial sector, primarily serving institutional clients like investment banks, asset managers, and brokers. The company provides advanced software solutions that enhance trading, processing, and risk management activities in global financial markets. ION's products include sophisticated software platforms and APIs that enable clients to connect seamlessly to various trading venues and exchanges, ensuring efficient and accurate transactions. Unlike many competitors, ION stands out by acquiring entrepreneurial firms, which allows it to remain agile and responsive to market changes. The company's goal is to enhance efficiency and reduce operational risks for its clients through automation and innovative technology.

London, United KingdomHeadquarters

1998Year Founded

$426.5MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Enterprise Software, FintechIndustries

5,001-10,000Employees