Client Support Specialist

Remote

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Animal Healthcare, Biotechnology, StaffingIndustries

Requirements

Candidates should have at least 2 years of experience in client or customer support, preferably within an early-stage startup. Familiarity with customer support tools and software is necessary, along with excellent communication and organizational skills. Experience in the veterinary technician or animal healthcare industry is a plus. The role requires flexibility and agility to pivot quickly, a proactive and organized approach, and a drive to improve processes and communications. Availability to work during client support hours, including early mornings, early evenings, and weekend rotations, is essential.

Responsibilities

The Client Support Specialist will serve as a primary point of contact for customer inquiries via online channels, LiveChat, and phone. They will troubleshoot and resolve first-line issues for veterinary professionals and hospitals, providing accurate and supportive responses. Responsibilities also include coordinating escalated issues with relevant departments, managing potential call-outs, documenting encountered scenarios, and sharing learnings. Maintaining accurate client communication and ticket documentation in Hubspot, and coordinating with other departments for reconciliation and report generation are key duties.

Skills

Customer Support

Troubleshooting

Communication

Hubspot

Problem-Solving

Client Relations

Roo

Job matching platform for veterinary professionals

About Roo

Roo.vet is a job search platform tailored for veterinary professionals, connecting them with animal hospitals and clinics. It allows veterinarians and veterinary technicians to work shifts at various locations, helping them find the right job fit through real-world trials. This approach addresses the challenge of job matching in the veterinary industry, which is growing due to increased pet ownership. Roo.vet also provides resources for relief vets, ensuring they are informed about their responsibilities as independent contractors.

San Francisco, CaliforniaHeadquarters

2018Year Founded

$16.1MTotal Funding

LATE_VCCompany Stage

Consulting, HealthcareIndustries

201-500Employees

Risks

Increased competition could dilute Roo's market share with lower fees or more features.

Leadership transition to a new CEO might disrupt operations or alienate users.

Rising operational costs in San Francisco could impact Roo's profitability.

Differentiation

Roo offers a unique trial-based job matching service for veterinary professionals.

The platform provides resources for relief vets, including tax and legal guidance.

Roo combines job search convenience with real-world job trials for better satisfaction.

Upsides

Roo surpassed 4,000 veterinary professionals and 100,000 employment opportunities by June 2023.

The gig economy's growth aligns with Roo's freelance opportunities for veterinary professionals.

Roo's new funding of $10,999,999 will aid in aggressive expansion and product development.

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