Customer Service Representative

Employment Type: Full-time

Position Overview

BloomNation.com, a rapidly growing company dedicated to empowering local florists, is looking for a Customer Service Representative to join our team! In this role, you'll be the first point of contact for our valued customers and floral partners, providing top-notch support via phone and email. If you're empathetic, solutions-oriented, and thrive in a fast-paced environment, we want to hear from you!

Responsibilities

• Be the voice of BloomNation: Provide friendly, efficient, and accurate Tier 1 support to our customers and floral partners via phone and email.
• Problem-solve with a smile: Listen to customer inquiries, diagnose issues, and provide helpful solutions.
• Escalate when necessary: Accurately identify and escalate complex technical issues to our engineering team.
• Advocate for our users: Ensure an outstanding experience for every customer by going the extra mile to resolve their concerns.
• Share your insights: Identify trends and suggest improvements to enhance our support processes and overall user experience.
• Become a product expert: Help customers and partners maximize their use of BloomNation's platform to grow their businesses.

Requirements

• A natural knack for connecting with people: You're a friendly, optimistic, and caring individual who loves building relationships.
• Passion for small businesses: You're excited to support local florists and be part of a growing startup.
• Tech-savviness: You're comfortable learning and using various support tools (experience with Salesforce or similar platforms is a plus!).
• Exceptional communication skills: You can clearly and effectively communicate both in writing and over the phone.
• Grace under pressure: You can work efficiently and maintain a positive attitude in a fast-paced environment.
• Customer service experience: Previous experience in a customer-facing role (retail or service industry experience is a big plus!) is highly valued.

Compensation: $17 - $20 an hour

About Promenade

Promenade is a mission-driven company empowering local businesses with products and services that allow them to thrive online and offline. We build vertically-focused software catered to each industry we serve, leveling the playing field between the small business and large aggregators. Promenade was originally founded in 2011 as BloomNation, the nation’s premier network for local florists, disrupting the multi-billion dollar floral industry. After helping thousands of local florists across the country, we doubled down on our mission and began helping more small businesses who carried the same challenges of acquiring and retaining their own customers. Today, Promenade creates software for four industries - BloomNation (Floral), Promenade (Food, Liquor and Butchers). The company is based in Santa Monica, CA along with Remote roles.

Additional Highlights

• Backed by premier industry investors such as Andreessen Horowitz (AirBnB, Box, Facebook, Lyft, Twitter, etc.), Spark Capital (Tumblr, Upworthy, Warby Parker, etc.), and Crunch Fund (Square, Uber, etc.).
• Named one of Entrepreneur’s “5 Sizzling Silicon Beach Startups to Watch”.
• Located one block away from the beach on the world-famous 3rd Street Promenade in Santa Monica.

Why join Promenade?

If you want a front-row seat in seeing a company disrupt a massive industry and you love the idea of helping hardworking business owners that serve our local communities and neighborhoods, this is your place. At Promenade, everyone has a voice to create change and move the needle. No hierarchy, no bureaucracy, no politics...just real people working on solving real problems.