Customer Support Specialist
UpshopSalary not specified
Full Time
Entry Level & New Grad
$35,360 – $41,600Compensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
E-commerce, BiotechnologyIndustries
Requirements
Candidates should have exceptional communication skills, be tech-savvy, and possess grace under pressure. Previous customer service experience, especially in retail or the service industry, is highly valued, as is experience with platforms like Salesforce. A natural ability to connect with people and a passion for supporting small businesses are essential.
Responsibilities
The Customer Service Representative will provide Tier 1 support to customers and floral partners via phone and email, acting as the first point of contact. Responsibilities include problem-solving, escalating complex technical issues to the engineering team, advocating for users to ensure a positive experience, identifying trends to suggest process improvements, and helping users maximize the platform's benefits.
Skills
Customer Service
Phone Support
Email Support
Problem-Solving
Communication Skills
Salesforce
Empathy
Fast-paced Environment
Promenade
E-commerce solutions for niche businesses
About Promenade
Promenade provides e-commerce solutions specifically designed for small and medium-sized businesses in niche markets like florists, restaurants, liquor stores, and butcher shops. Their platform includes point-of-sale (POS) systems, online ordering features, and marketing tools, enabling these businesses to manage their operations more effectively and reduce reliance on costly third-party services. Unlike many competitors, Promenade focuses on tailored solutions for each type of business, helping clients enhance their online presence and improve operational efficiency. The company's goal is to support local, independent businesses in increasing their revenue and profitability through a subscription-based model that also offers additional services like marketing and customer support.
Santa Monica, CaliforniaHeadquarters
2011Year Founded
$18.2MTotal Funding
SERIES_BCompany Stage
Consumer Software, Enterprise SoftwareIndustries
51-200Employees
Benefits
Remote Work Options
Professional Development Budget
Health Insurance
Dental Insurance
Vision Insurance
401(k) Company Match
Hybrid Work Options
Equity/Stock options
Transportation coverage
Risks
Increased competition from larger platforms like Shopify and Square threatens Promenade's market share.
Economic downturns may reduce small business spending on subscription services, impacting revenue.
Growing data privacy concerns could lead to stricter regulations for Promenade.
Differentiation
Promenade offers specialized e-commerce solutions for niche markets like florists and restaurants.
The platform integrates online and offline sales, enhancing omnichannel retailing for small businesses.
Promenade reduces dependency on third-party services, offering a comprehensive suite of tools.
Upsides
Increased demand for integrated e-commerce solutions is driving growth for Promenade.
The rise of AI-driven marketing tools enhances Promenade's personalized customer engagement.
The shift towards cashless transactions accelerates adoption of Promenade's advanced POS systems.
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