Tech,Field Tech Services at CVS Health

Alabama, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

HealthcareIndustries

Requirements

2+ years of service desk experience
2+ years of network experience recommended
High School Diploma
Associate's degree in computer science or related field recommended
Bachelor's degree in computer science or related field recommended
Recommended certifications: CompTIA A+, ITIL 4 foundations, or HDI Desktop Advanced Support Technician (HDI-DAST)
General knowledge of multiple operating systems (Microsoft, Chrome, Mac)
Excellent customer service skills
Able to communicate effectively in English both written and verbally
Flexible and positive attitude
High level of organization, reliability, and independence with an eye for detail
Professional experience in a fast-paced environment
Demonstrated PC skills (Microsoft Office, Google suite)
Basic knowledge of ITIL (or equivalent) and Service Desk metrics/SLAs
Ability to lift or do physical tasks up to 50 lbs
US work authorization
Reliable car required
Willingness to travel 50%-75% of the time

Responsibilities

Provide Level 1-2 support with tickets and field issues
Route/escalate Help Desk tickets to appropriate team members using service desk software to record, track, and document the problem-solving process
Troubleshoot IT issues (remotely or in-person) using remote support software and onsite from desktops, printers, peripherals, and network/Wi-Fi
Ensure continuous uptime for computers and peripherals
Work with vendors to service basic medical equipment
Work with vendors to manage network infrastructure
Assist with new hire orientations
Deploy hardware for new employees
Visit clinics on a regular basis
Keep accurate inventory of all IT-related equipment
Assist with the implementation of IT strategy
Assist with company expansion and network infrastructure
Other duties as assigned

Skills

Help Desk

Ticket Management

IT Troubleshooting

Remote Support

Onsite Support

Desktops

Printers

Peripherals

Wi-Fi

Network Infrastructure

Service Desk Software

Vendor Management

CVS Health

Comprehensive pharmacy and healthcare services

About CVS Health

CVS Health operates a large network of retail pharmacies and walk-in medical clinics across the United States, providing a variety of health-related products and services. Their offerings include prescription medications, over-the-counter health products, and beauty items, as well as pharmacy benefits management and specialty pharmacy services. CVS Health's integrated business model allows them to serve individual consumers, businesses, and communities effectively, with a focus on improving health outcomes and reducing healthcare costs. Unlike many competitors, CVS Health combines pharmacy services with medical care, making it easier for patients to access quality healthcare. The company's goal is to enhance access to healthcare and support individuals in achieving better health.

Woonsocket, Rhode IslandHeadquarters

1963Year Founded

DEBTCompany Stage

Healthcare, Consumer GoodsIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Retirement Plan

Company Equity

Wellness Program

Professional Development Budget

Paid Vacation

Paid Holidays

Risks

Legal challenges related to opioid prescriptions could harm CVS's reputation and finances.

The DOJ's intervention in a whistleblower lawsuit may increase legal costs for CVS.

The Horizon Organic Milk recall exposes potential vulnerabilities in CVS's supply chain.

Differentiation

CVS Health operates over 9,600 retail pharmacies and 1,100 walk-in clinics nationwide.

The company integrates pharmacy benefits management with specialty pharmacy services for comprehensive care.

CVS Health offers tailored medication plans through personalized medicine and pharmacogenomics.

Upsides

Expansion of telehealth services allows CVS to reach more patients remotely.

Increased consumer interest in wellness boosts demand for CVS's health-related products.

The trend towards value-based care aligns with CVS's integrated healthcare approach.

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