Talent Pool - Account Manager (Malaysia)

Position Overview

• Location Type: Remote
• Job Type: Full-time
• Salary: Not specified
• Department: Customer Success

Slasify is a rapidly growing, Singapore-based technology company operating with a fully remote team, specializing in EOR & payroll services for businesses worldwide. We are seeking an Account Manager to join our Customer Department. The ideal candidate will have 2-3 years of experience in a client-facing role.

Requirements

• Prior professional experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager, or a relevant role.
• Minimum 2-3 years of experience in a client-facing role.
• High attention to detail and excellent organizational skills.
• Experience with CRM software and project management tools.
• Proven ability to manage multiple client accounts and time-sensitive projects simultaneously.
• Excellent listening, collaboration, and cross-cultural patience and understanding.
• Go-getter attitude with strong problem-solving skills and a curiosity to learn.
• Ability to work independently without constant supervision; prior remote working experience is a plus.
• Strong verbal and written communication skills.
• Fluency in English and Chinese is mandatory.

Responsibilities

• Develop trusted advisor relationships with clients.
• Ensure the timely and successful delivery of solutions according to customer needs and objectives.
• Manage the onboarding and offboarding of clients and their employees.
• Clearly communicate and update the progress of monthly/quarterly initiatives to leadership.
• Prepare monthly reports for client accounts.
• Collaborate with the finance team on accurate and timely invoicing.
• Accurately cross-check and confirm payroll and reimbursements for clients' employees.
• Collaborate with the sales team to identify and grow opportunities within the territory.
• Assist with challenging client requests or issue escalations as needed.

Benefits

• Unlimited holidays (non-cashable).
• Flexible working hours.
• Laptop buy-back policy.
• Seasonal bonus.

Company Information

Established in 2016, Slasify is a Singapore-based technology company with a fully remote team, rapidly growing through its EOR & payroll services for businesses worldwide. Our colleagues are located in Taiwan, China, Singapore, Malaysia, Indonesia, South Korea, USA, Canada, France, Dubai, and more.

Application Instructions

• Please submit your application in English.

Equal Employment Opportunity Disclaimer

At Slasify, we value your privacy and are committed to protecting your personal data. We provide equal employment opportunities and do not discriminate against candidates based on race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, or any other legally protected status or characteristic. Additionally, we do not require candidates to provide photographs or any personal information unrelated to the applied position during the application process. Our hiring decisions are based solely on qualifications, skills, and experience relevant to the position.