Remote Customer Service Representative (Malaysia Based) at Think Academy

Remote

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MYR 48,000 – MYR 62,400Compensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Education, EdTechIndustries

Requirements

Bachelor’s degree or above from a full-time university; fluent in Chinese, CET-4 or above, with basic English reading and communication skills
Experience in customer service or similar roles preferred; candidates with an education industry background are highly valued
Excellent communication, interpersonal, and customer service skills
Strong ability to work independently, manage time efficiently, and complete tasks on schedule
Proficiency in CRM systems and other related office software
Positive work attitude, patience, and strong customer-oriented mindset
Strong problem-solving ability, able to handle customer issues professionally and positively

Responsibilities

Serve as the first point of contact for users, answering inquiries, providing course information, and resolving issues
Proactively reach out to potential customers, offer detailed course consultations, and help them make informed educational choices
Maintain strong relationships with existing customers by providing efficient and high-quality service, responding promptly and professionally to inquiries and requests
Keep accurate and detailed customer records, including all interactions, transactions, feedback, and complaints
Collaborate with the team to collect customer feedback and help optimize our products and services
Stay up-to-date on company course content, pricing, and policies to ensure the accuracy of information provided to customers
Participate regularly in training webinars to learn the latest educational information and product knowledge, enhancing professional skills

Skills

Key technologies and capabilities for this role

Customer ServiceCRMChineseEnglishSales ConsultationProblem SolvingOffice SoftwareTime Management

Questions & Answers

Common questions about this position

What is the compensation for this Remote Customer Service Representative role?

The base salary is 4000 MYR plus a 1200 MYR performance bonus per month for night shift work on Malaysia time.

Is this position remote, and what is the work schedule?

Yes, it is a remote position requiring 40 hours per week over 5 days, with fixed night shifts on Malaysia time from 1:00 AM – 10:00 AM or 11:30 PM – 8:30 AM.

What are the key skills and qualifications required for this role?

Candidates need a Bachelor’s degree or above, fluency in Chinese (CET-4 or above), basic English skills, excellent communication and interpersonal skills, proficiency in CRM systems, and strong problem-solving and independent work abilities.

What is the company culture like at Think Academy?

This information is not specified in the job description.

What makes a strong candidate for this Customer Service Representative position?

Strong candidates have customer service or education industry experience, a positive attitude, patience, customer-oriented mindset, and the ability to work independently while handling issues professionally.