Support Specialist- Philippines at RepeatMD

Philippines

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Aesthetics, Wellness, SaaSIndustries

Requirements

1+ year experience in customer support, help desk, or similar client-facing roles
Excellent written and verbal English communication skills
Experience using ticketing systems (Zendesk, Intercom, or similar)
High attention to detail with strong problem-solving skills
Tech-savvy and adaptable to new tools and processes
Comfortable working in a remote environment and managing your time effectively
Passionate about delivering outstanding client experiences, solving problems, communicating clearly, and working collaboratively
Organized and ready to help build scalable support processes at a high-growth startup

Responsibilities

Respond promptly to client inquiries via email, chat, and other support channels
Accurately log and document client interactions, resolutions, and feedback
Escalate complex issues to internal teams and ensure proper follow-up
Collaborate cross-functionally to route client concerns to the right departments
Stay up-to-date on all product updates, system changes, and internal processes
Provide insights on recurring issues and recommend improvements

Skills

Zendesk

Ticketing Systems

Customer Support

Email Support

Chat Support

English Communication

Problem Solving

Client Escalation

Documentation

RepeatMD

Mobile rewards platform for medical practices

About RepeatMD

RepeatMD assists medical practices, particularly Med Spas, in boosting their revenue through a mobile rewards platform. They create customized mobile apps that allow patients to purchase treatments and memberships while earning rewards, enhancing patient engagement and loyalty. The company stands out by using artificial intelligence to automate patient reminders and referrals, which helps practices retain patients and attract new ones. RepeatMD's goal is to provide a comprehensive solution that streamlines the purchasing process and increases sales for medical practices.

Houston, TexasHeadquarters

2021Year Founded

$55MTotal Funding

DEBTCompany Stage

Fintech, AI & Machine Learning, HealthcareIndustries

51-200Employees