Consumer Support Specialist
ThanxSalary not specified
- Full Time
- Entry Level & New Grad
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
Market Research, User ExperienceIndustries
Requirements
Candidates should have 1 year of experience in a customer-facing support role, experience providing support in a written format, experience responding to customer support tickets & chats with a high volume, experience/working knowledge of Zendesk is a plus, a Bachelor's Degree Preferred but not required, and must have a United States address and be authorized to work in the United States without any Visa sponsorship.
Responsibilities
The Support Specialist I will manage all assigned support tickets, collaborate with Project Coordinators on escalated support issues, track insights, digest feedback, and identify potential improvements to the user experience, own and develop processes for customer satisfaction, manage incentive payments, manage account reviews, update support pages according to new product updates/processes, assist with live chat support when necessary, and provide coverage on holidays on a volunteer basis.
Skills
Customer Support
Ticketing System
Communication
Problem-Solving
User Research
User Interviews
Connects businesses with research participants
About User Interviews
User Interviews connects businesses with participants for user research, simplifying the recruitment process for product testing, surveys, and interviews. The platform features over 350,000 vetted participants, allowing clients like product managers and UX researchers to find suitable candidates quickly. It operates on a pay-per-use model, where clients only pay for completed sessions, making it a more affordable option compared to traditional methods. Users can customize their search using tags and filters based on profession, geography, and demographics. Additionally, the Research Hub helps manage research activities by tracking participant history and automating communication, which is beneficial for ongoing research needs. The goal of User Interviews is to streamline the user research process, enabling businesses to gather insights and make informed product decisions.
New York City, New YorkHeadquarters
2015Year Founded
$42.3MTotal Funding
SERIES_BCompany Stage
Data & Analytics, EducationIndustries
201-500Employees