Consumer Support Specialist
Thanx- Full Time
- Entry Level & New Grad
User Interviews is seeking a Support Specialist I to serve as the primary advocate for their users. This role involves answering support questions through a ticketing system, addressing topics like product usage, participant inquiries, and research study issues. The Support Specialist will act as an expert on the user experience and identify areas for improvement.
User Interviews believes that successful companies prioritize customer needs through user research. They facilitate these conversations by specializing in participant recruitment and management, enabling companies to discover user insights. They work with numerous organizations, including Atlassian, Amazon, and Spotify.
User Interviews is a fully remote company that prioritizes maintaining strong connections among its distributed team members. They foster a culture of trust and ownership, where employees are supported but also empowered to manage their work independently. The team values continuous improvement and actively seeks feedback from users and colleagues.
Connects businesses with research participants
User Interviews connects businesses with participants for user research, simplifying the recruitment process for product testing, surveys, and interviews. The platform features over 350,000 vetted participants, allowing clients like product managers and UX researchers to find suitable candidates quickly. It operates on a pay-per-use model, where clients only pay for completed sessions, making it a more affordable option compared to traditional methods. Users can customize their search using tags and filters based on profession, geography, and demographics. Additionally, the Research Hub helps manage research activities by tracking participant history and automating communication, which is beneficial for ongoing research needs. The goal of User Interviews is to streamline the user research process, enabling businesses to gather insights and make informed product decisions.