Customer Support Representative

Remote

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Software, Presentation SoftwareIndustries

Requirements

Candidates should have 1-3 years of experience in a customer support role within the SaaS or startup space, 1-3 years of experience with Zendesk or similar technologies, and 1+ of experience with Stripe and Jira preferred. Excellent communications skills – both verbal and written are required, along with the ability to empathize with customers and a high ‘EQ’.

Responsibilities

The Customer Support Representative will respond to customer requests via Zendesk, identifying, researching, and communicating appropriate options for resolution in a timely manner, create reusable responses and author customer-facing FAQs, inform customers about services available and assesses customer needs, develop and maintain deep expertise in the product and underlying best practices, be responsible for the timely reporting, escalation, and resolution of day-to-day operational problems, and monitor various communication streams through all channels including email, live chat, and online ticket portal submissions.

Skills

Customer Support

Zendesk

Communication

Writing

Troubleshooting

Product Testing

Documentation

Beautiful.ai

Automated presentation design software for professionals

About Beautiful.ai

Beautiful.ai provides presentation software that simplifies the process of creating professional slides. The software automates design tasks, allowing users to quickly generate visually appealing presentations. It features smart templates that guide users through the creation process, ensuring that presentations are polished and cohesive. Unique functionalities like shared slides enable users to create a slide once and use it across various presentations, while universal updates allow for simultaneous content updates across multiple decks. This approach helps maintain consistency and brand control. Beautiful.ai operates on a subscription model, offering different pricing tiers to accommodate individual users and larger teams, which supports ongoing software improvements and updates. The goal of Beautiful.ai is to enhance productivity for business professionals, including sales teams and marketers, by making the presentation creation process more efficient.

San Francisco, CaliforniaHeadquarters

2016Year Founded

$15.6MTotal Funding

SERIES_BCompany Stage

Consumer Software, Enterprise SoftwareIndustries

51-200Employees