Customer Support Representative

Job Description

Position Overview

Beautiful.ai is seeking an exceptional individual passionate about delivering an outstanding customer experience. This role offers a unique opportunity to work across various functions, including customer support, product testing, and troubleshooting. The ideal candidate will manage multiple communication channels (email, chat, phone) and have excellent writing skills, with a genuine interest in creating visually appealing work documents like presentations.

About Beautiful.ai

Beautiful.ai is transforming how the world presents by building fast, foolproof tools that empower anyone to tell winning visual stories. We are a playful, driven, and passionate globally-distributed remote team with a San Francisco-based office. Our culture emphasizes data-driven decision making and an outcomes-focused mindset. We serve thousands of happy customers, from startups to Fortune 500 corporations, including SAP, HP, Rakuten, and LIV Golf. As a Series B company, we are backed by prominent investors and led by our CTO/Founder, Mitch Grasso.

Responsibilities

• Respond to customer requests via Zendesk, identifying, researching, and communicating appropriate resolution options promptly.
• Create reusable responses and author customer-facing FAQs.
• Inform customers about available services and assess their needs.
• Develop and maintain deep expertise in Beautiful.ai's product and best practices.
• Report, escalate, and resolve day-to-day operational problems in a timely manner.
• Monitor various communication streams across all channels, including email, live chat, and online ticket portal submissions.

Requirements

• Experience:
  • 1-3 years of experience in a customer support role within the SaaS or startup space.
  • 1-3 years of experience with Zendesk or similar ticketing systems.
  • 1+ years of experience with Stripe and Jira (preferred).
• Skills:
  • Excellent communication skills (verbal and written).
  • High emotional intelligence (EQ) with the ability to empathize with customers.
  • Ability to evaluate, troubleshoot, and follow up on customer issues, including replication and documentation for escalation.
  • Skill in explaining complex issues in simple terms.
  • Strong team player, capable of following and leading as situations dictate.
• Ideal Candidate Attributes:
  • Enjoys talking to people and building customer relationships.
  • Motivated to help customers succeed with empathy.
  • Detail-oriented and enjoys problem-solving.
  • Thrives in a fast-paced startup environment.
  • Enjoys celebrating successes and accomplishments.
  • Possesses schedule flexibility.

Benefits

• Flexible vacation policy.
• Fully remote work policy.
• 100% Medical, Dental, and Vision insurance coverage for employees (60%-65% for dependents).
• Comprehensive 401K program.
• FSA and Commuter Benefits.
• Competitive Equity with a 4-year vesting schedule.
• Life, AD&D, and Disability Coverage.
• Parental leave for birthing or non-birthing parents (state-specific), with 60% coverage under company secondary insurance for the birthing parent.

Application Instructions

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Company Information

• Salary: [Not specified]
• Location Type: [Not specified]
• Employment Type: [Not specified]