Client Service Associate

Position Overview

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CAIS is the pioneer in democratizing access to and education about alternative investments for independent financial advisors, empowering them to engage and transact with leading asset managers on a massive scale through a wide variety of alternative investment products and technology solutions. CAIS provides financial advisors with a broad selection of alternative investment strategies, including hedge funds, private equity, private credit, real estate, digital assets, and structured notes. CAIS also delivers industry-leading technology, operational efficiency, and world-class client service throughout the pre-trade, trade, and post-trade experience. CAIS supports over 50,000 advisors who oversee more than $6 trillion in network assets.

We are seeking a driven and personable Client Service Associate to join the growing Client Service team to help service the company’s rapidly growing client base. A successful candidate will be a highly collaborative team player who is eager to provide white glove service, while building and nurturing relationships with new and existing clients. They thrive in fast paced environments, have exceptional attention to detail, and are service-oriented collaborators. This is a fantastic opportunity for someone looking to assist clients directly and to work in an entrepreneurial environment that offers autonomy and ample room for growth.

Responsibilities

• Drive successful client outcomes by assisting new and existing clients through active communication by processing client requests, and providing guidance throughout the transaction process (Pre-Trade, Trade, and Post Trade).
• Serve as the main point of contact to clients to facilitate trades throughout the transaction process by supporting clients with subscription documents, transfers, capital calls, AML/KYC, redemptions, managing fund closings, and attending to other ad hoc requests.
• Become a subject matter expert of the CAIS platform and lead demos for new clients to help them understand the mechanics of the platform.
• Liaise with clients on the user experience of the CAIS platform and partner with the Technology team to enhance the client experience.
• Create and execute new processes to further automate client workflows and ensure a seamless client experience.
• Collaborate cross functionally with various teams at CAIS spanning Legal, Finance, Sales, Operations, and Technology to appropriately respond to inbound requests and questions, and streamline and improve existing processes.
• Additional responsibilities will be determined based on capacity, skill, and interest.

Qualifications

• Bachelor’s degree in economics, finance, or a related discipline.
• 4+ years of client service or investor relations experience at a fund or financial services firm.
• Strong client service orientation with the ability to manage multiple competing priorities.
• Strong understanding of alternative investments and the wealth management ecosystem.
• Advanced working knowledge of Microsoft Office and CRM programs.
• Exemplary verbal written, and interpersonal communication skills.
• FINRA Registrations Series 7, 63 preferred or required within 6 months of hire.

Company Information

CAIS is consistently recognized as a Best Place to Work, and our culture is at the heart of our success. We are committed to fostering an inclusive environment where employees can be their most authentic selves and feel inspired and supported to bring their voice forward to drive community, growth, and innovation. We are an equal opportunity employer, and do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity.