Support Operations Associate I at Alarm.com

Bloomington, Minnesota, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Security, TechnologyIndustries

Requirements

Strong customer service orientation and disposition
Interest in technology (prior related technology expertise not required)
Ability to work in multiple technical mediums simultaneously while remaining attentive to customer and their concern
Demonstrated experience with logical thinking and problem solving
Strong technical aptitude and computer skills (e.g., Web-based applications, Mobile applications, Excel, Word)
Excellent written and verbal communication skills (fluency in Spanish, French, or Portuguese is a plus)
A self-starter who is able to operate independently within a team environment
Bachelor’s Degree, preferred
Phone-based support skills, preferred
Ability to work in-person from Bloomington, MN offices (hybrid position)

Responsibilities

Provide exceptional phone-based customer support regarding Alarm.com products and services
Be inquisitive, logical, and persistent in developing troubleshooting steps to remedy any technical concerns and find solutions
Be a positive and proactive problem-solver with the ability to think on your feet while providing excellent customer service
Share knowledge within the team via documentation, on-going training, and participation in lab exercises and product testing
Collaborate with other team members to ensure on-going improvements in quality and service
Have fun in a stimulating and fast-paced environment in which you’ll never be bored and you're constantly learning
Other duties as assigned

Skills

Key technologies and capabilities for this role

Customer ServiceTechnical SupportTroubleshootingProblem SolvingDocumentationTeam Collaboration

Questions & Answers

Common questions about this position

Is prior technical experience required for this Support Operations Associate role?

Prior technical knowledge is not required; technical curiosity and a willingness to learn are key, and candidates from retail, food service, or hospitality are strongly encouraged to apply.

What is the work arrangement for this position?

This is a hybrid position that requires you to work in-person from our Bloomington, MN offices.

What key skills are needed for the Support Operations Associate role?

Strong customer service orientation, logical thinking and problem-solving, technical aptitude with computer skills like web/mobile apps and Excel/Word, and excellent communication skills are required.

What is the company culture like at Alarm.com for this role?

The environment is stimulating, fast-paced, and fun, with a focus on exceptional service, teamwork, knowledge sharing, and constant learning.

What makes a strong candidate for this Support Operations Associate position?

Candidates with a passion for customer service, problem-solving skills, technical curiosity, and backgrounds in customer-facing roles like retail or hospitality, even without technical experience, stand out; a Bachelor’s degree is preferred.

Alarm.com

Integrated smart security solutions for businesses

About Alarm.com

Alarm.com offers smart security solutions for small to medium-sized businesses, integrating security, lighting, locks, video surveillance, and energy management into one app. This allows businesses to efficiently monitor and control their premises, benefiting from features like video monitoring and energy-saving smart thermostats. The company partners with authorized service providers to sell and install their systems, which come with low upfront costs and ongoing service fees. Alarm.com aims to provide comprehensive security management that helps businesses operate more effectively.

Tysons, VirginiaHeadquarters

2000Year Founded

$158.6MTotal Funding

IPOCompany Stage

Energy, Enterprise Software, CybersecurityIndustries

1,001-5,000Employees