Team Lead (Support Tools)
NeonSalary not specified
Full Time
Senior (5 to 8 years)
Not SpecifiedCompensation
Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Enterprise Software, BiotechnologyIndustries
Requirements
Candidates should have four or more years of experience in customer support and technical troubleshooting, with demonstrated expertise in Apple device management, MDM/EMM platforms, or enterprise IT support. Strong technical proficiency is required.
Responsibilities
The Support Engineering Lead will lead and mentor the support team, handle escalated support cases, and facilitate team workload management. They will act as the voice of the customer, drive process improvements, provide technical guidance, and conduct quality assurance and coaching.
Skills
Apple device management
Customer support
Technical expertise
Mentoring
Escalation handling
Customer experience improvement
Kandji
Unified platform for Apple device management
About Kandji
Kandji offers a platform specifically designed for managing and securing Apple devices in businesses. Their system allows companies to easily deploy secure devices, update software, and address vulnerabilities across all their devices. A key feature is the MigrationAgent, which simplifies the transition from older Mobile Device Management (MDM) solutions to Kandji's platform, requiring minimal user interaction. What sets Kandji apart from competitors is their deep knowledge of the Apple ecosystem and their dedicated customer support, with engineers available to assist users who have experience with Mac administration. The goal of Kandji is to help businesses strengthen their IT infrastructure and support their growth by providing effective device management solutions.
San Diego, CaliforniaHeadquarters
2018Year Founded
$280.5MTotal Funding
SERIES_DCompany Stage
Enterprise Software, CybersecurityIndustries
201-500Employees
Benefits
Health Coverage - 100% individual and dependent medical + dental + vision coverage
Flexible Spending Account
Equity for full-time employees
New MacBook Pro and software setup
Exciting opportunities for career growth
An outstanding, inclusive culture
4% 401(k) company match
Monthly Uber Eats meal credit
$1,000 Home Office Equipment Stipend
$50 monthly Internet reimbursement
Equipment discounts
Week long company shutdown, first week of August
10 Health and Wellness Days
12 weeks of Paid Parental Leave
14 Holidays
Risks
Increased competition from established players like Jamf could impact Kandji's market share.
Reliance on Apple makes Kandji vulnerable to major policy changes by the company.
Pressure from recent funding may lead to strategic missteps if not managed carefully.
Differentiation
Kandji specializes in Apple device management, offering a unified platform for businesses.
Their MigrationAgent simplifies transitions from old MDM solutions with minimal user interaction.
Kandji's 24/5 customer support features Mac admin-experienced engineers for peer-to-peer guidance.
Upsides
Kandji raised $100 million to accelerate innovation in Apple device management.
The introduction of AI-powered Kai enhances operational efficiency and user experience.
Growing demand for Apple device management aligns with Kandji's focus and expertise.
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