Support Engineering Lead at Kandji

Miami, Florida, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Enterprise Software, BiotechnologyIndustries

Requirements

Candidates should have four or more years of experience in customer support and technical troubleshooting, with demonstrated expertise in Apple device management, MDM/EMM platforms, or enterprise IT support. Strong technical proficiency is required.

Responsibilities

The Support Engineering Lead will lead and mentor the support team, handle escalated support cases, and facilitate team workload management. They will act as the voice of the customer, drive process improvements, provide technical guidance, and conduct quality assurance and coaching.

Skills

Apple device management

Customer support

Technical expertise

Mentoring

Escalation handling

Customer experience improvement

Kandji

Unified platform for Apple device management

About Kandji

Kandji offers a platform specifically designed for managing and securing Apple devices in businesses. Their system allows companies to easily deploy secure devices, update software, and address vulnerabilities across all their devices. A key feature is the MigrationAgent, which simplifies the transition from older Mobile Device Management (MDM) solutions to Kandji's platform, requiring minimal user interaction. What sets Kandji apart from competitors is their deep knowledge of the Apple ecosystem and their dedicated customer support, with engineers available to assist users who have experience with Mac administration. The goal of Kandji is to help businesses strengthen their IT infrastructure and support their growth by providing effective device management solutions.

San Diego, CaliforniaHeadquarters

2018Year Founded

$280.5MTotal Funding

SERIES_DCompany Stage

Enterprise Software, CybersecurityIndustries

201-500Employees

Benefits

Health Coverage - 100% individual and dependent medical + dental + vision coverage

Flexible Spending Account

Equity for full-time employees

New MacBook Pro and software setup

Exciting opportunities for career growth

An outstanding, inclusive culture

4% 401(k) company match

Monthly Uber Eats meal credit

$1,000 Home Office Equipment Stipend

$50 monthly Internet reimbursement

Equipment discounts

Week long company shutdown, first week of August

10 Health and Wellness Days

12 weeks of Paid Parental Leave

14 Holidays

Risks

Increased competition from established players like Jamf could impact Kandji's market share.

Reliance on Apple makes Kandji vulnerable to major policy changes by the company.

Pressure from recent funding may lead to strategic missteps if not managed carefully.

Differentiation

Kandji specializes in Apple device management, offering a unified platform for businesses.

Their MigrationAgent simplifies transitions from old MDM solutions with minimal user interaction.

Kandji's 24/5 customer support features Mac admin-experienced engineers for peer-to-peer guidance.

Upsides

Kandji raised $100 million to accelerate innovation in Apple device management.

The introduction of AI-powered Kai enhances operational efficiency and user experience.

Growing demand for Apple device management aligns with Kandji's focus and expertise.

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