[Remote] Help Desk Services Technician I at ConnectWise

Tampa, Florida, United States

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Software, BiotechnologyIndustries

Requirements

Candidates must possess a college or technical institute degree in Information Technology or a related discipline, or a minimum of 2 years of experience in a Help Desk/Call Center environment. A minimum of 1 to 2 years of experience in a Service or Help Desk/Support Center environment is required. Excellent knowledge of Windows and Apple operating systems, proficiency in Active Directory, and a solid understanding of network and VPN basics are essential. Strong communication, customer service, planning, organizing, problem-solving, and time management skills are vital. IT certifications are preferred.

Responsibilities

The Help Desk Technician will provide 24x7 remote technical support for client desktops and devices, addressing PC and MAC-related issues via phone, chat, and email with a focus on first contact resolution. Responsibilities include supporting general access and connectivity issues, troubleshooting desktop applications, performing basic administration of user accounts and groups, and taking ownership of trouble tickets through to resolution. The role also involves recording detailed information in the Service Desk ticketing system, supporting mobile devices, and occasionally acting as a liaison between clients and the NOC team.

Skills

Windows

MAC

Desktop Support

Mobile Device Support

iPhone

Blackberry

Android

Ticketing Systems

Technical Guidance

Problem Solving

ConnectWise

Software platform for IT business management

About ConnectWise

ConnectWise provides a software platform designed for Technology Solutions Providers (TSPs) to manage their business operations effectively. The platform includes tools for business management, remote monitoring and management, remote access, and automation of quotes and proposals, as well as conducting cybersecurity risk assessments. It integrates with numerous key vendors, creating a comprehensive ecosystem that supports various IT sector clients in managing their as-a-service business models. Unlike many competitors, ConnectWise emphasizes community engagement through its network, The IT Nation, which promotes collaboration and knowledge sharing among users. The goal of ConnectWise is to empower TSPs to streamline their operations and enhance their service offerings while fostering an inclusive culture that values diverse contributions from its employees.

Tampa, FloridaHeadquarters

1982Year Founded

$569KTotal Funding

SEEDCompany Stage

Enterprise Software, CybersecurityIndustries

1,001-5,000Employees