Technical Support Engineer
Aera TechnologySalary not specified
Full Time
Junior (1 to 2 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Artificial Intelligence, AI & Machine Learning, Computer Vision, Software DevelopmentIndustries
Requirements
Candidates should have experience as a Support Engineer or a Developer with a preference for interrupt-driven work, or experience in a technical field role. A strong desire to find answers to questions, learn new technologies, and communicate knowledge to others is essential. Empathy for customer needs and strong remote communication skills are required, along with an understanding of how individual contributions impact the team. Previous experience using Roboflow tools or contributing to open-source projects is a plus.
Responsibilities
The Support Engineer will instill confidence in customers by ensuring they are using Roboflow solutions optimally and providing reliable support. This role involves acting as a consultative technical advisor and proactive problem-solver, understanding customer needs and aligning them with product capabilities. Responsibilities include accelerating customer time-to-value, ensuring platform utilization, and serving as a feedback loop to the Product team. The engineer will also identify opportunities for deeper platform adoption and expansion based on customer use cases and needs.
Skills
Customer Support
Technical Support
Problem-Solving
Communication
Computer Vision
Machine Learning
AI
Roboflow
Platform for creating and deploying AI models
About Roboflow
Roboflow offers a platform for engineers to create, train, and deploy machine learning models using their own images and videos. The platform features an auto-annotate API for efficient data labeling, along with tools for preprocessing and augmenting image data. Roboflow distinguishes itself from competitors by providing project management tools that enhance team collaboration on AI projects. The company's goal is to simplify the AI development process for a diverse range of clients, from individual engineers to large organizations.
Des Moines, IowaHeadquarters
2020Year Founded
$60.5MTotal Funding
SERIES_BCompany Stage
AI & Machine LearningIndustries
51-200Employees
Benefits
Unlimited vacation
Stock options
Generous medical, dental, & vision coverage
Flexible schedule
Parental leave
Travel stipend
Productivity stipend
Professional development
401k
Risks
Increased competition from Intel's Gaudi 3 AI accelerator challenges Roboflow's market position.
Potential conflicts with Lumenalta partnership may affect focus and resource allocation.
Reliance on major investors poses financial stability risks if priorities shift.
Differentiation
Roboflow offers a comprehensive AI development platform for creating, training, and deploying models.
The platform supports various image and video formats for training AI models.
Roboflow's auto-annotate API saves time by automatically labeling large data batches.
Upsides
Roboflow secured $40M to enhance computer vision accessibility and open-source tools.
Partnership with Lumenalta enhances AI data management and model training capabilities.
Few-shot AI prompting accelerates image labeling, attracting users with large datasets.
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