Privy

Developer Support Engineer

New York, New York, United States

Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Software Development, Developer Support, Customer SupportIndustries

Position Overview

  • Location Type: Remote
  • Employment Type: Contract
  • Salary: Not specified

As a Developer Support Engineer at Privy, you will be a key technical point of contact for our customers, helping developers troubleshoot integration issues, resolve technical questions, and get the most out of our platform. You will reduce friction in the developer experience, partner closely with engineering and product teams to advocate for customer needs, and contribute to resources that empower developers to succeed independently. Customer obsession is a core part of Privy’s culture. You’ll work alongside fellow engineers, product managers, and forward-deployed engineers to ensure developers are unblocked and supported quickly and effectively.

Requirements

  • 3+ years of experience in a technical support, solutions engineering, developer success, or software engineering role.
  • Strong programming and debugging skills, ideally across JavaScript/TypeScript, Node.js, and modern web frameworks.
  • Excellent written and verbal communication skills, with the ability to explain technical concepts clearly to developers.
  • Strong troubleshooting ability — you enjoy digging into logs, code snippets, and edge cases to uncover root causes.
  • A proactive and customer-obsessed mindset: you love making developers successful and turning problems into opportunities for improvement.
  • Ability to build strong relationships with engineers, product managers, and external developer communities.

Responsibilities

  • Serve as a technical support owner for Privy developers, triaging, debugging, and resolving technical issues across APIs, SDKs, and product integrations.
  • Collaborate with engineering to escalate and prioritize bugs, product feedback, and edge cases surfaced from developer support interactions.
  • Create and maintain technical resources including troubleshooting guides, FAQs, friction logs, starter repos, and code samples.
  • Partner with product and documentation teams to continually improve onboarding and integration experiences based on real-world developer feedback.
  • Help define and optimize internal processes for technical support, ensuring scalability and high-quality service as Privy grows.

Company Information

Privy builds the authentication and cryptographic key management tools that power onboarding for hundreds of companies built on blockchain infrastructure and distributed systems. Our mission is to make privacy and user ownership the default online.

Additional Information

  • Familiarity with authentication, crypto wallets, Web3 infrastructure, or fintech APIs is a plus.
  • Privy is committed to creating developer tools that turn complex systems into beautiful, intuitive experiences.
  • You’ll be part of a small, high-caliber team that values shipping fast, learning from customers, and maintaining a strong culture of craft and ownership.

Skills

JavaScript
TypeScript
Node.js
Web frameworks
Debugging
Troubleshooting
API
SDK
Technical support
Customer communication

Privy

Web3 user onboarding and authentication solutions

About Privy

Privy.io provides a library solution for developers to integrate authentication flows and embedded wallets into their web3 applications. This solution simplifies the onboarding process for users, allowing them to link multiple external wallets and create adaptable accounts. By focusing on ease of use, Privy.io enables developers to concentrate on their products without the hassle of managing multiple tools. The platform integrates with popular services like Wagmi and Ethers, ensuring quick setup and scalability across devices and browsers. A standout feature is its full customizability, allowing businesses to tailor the user experience to match their brand. Security is a top priority, with ongoing improvements in infrastructure and application security. The goal of Privy.io is to enhance user acquisition for web3 products by providing a seamless and secure onboarding experience.

New York City, New YorkHeadquarters
2021Year Founded
$25.6MTotal Funding
SERIES_ACompany Stage
Enterprise Software, Cybersecurity, Crypto & Web3Industries
11-50Employees

Risks

Competition from established players like OpenSea could impact Privy's market share.
Regulatory scrutiny on DeFi platforms may affect Privy's partnership with dYdX.
Telegram's controversial reputation may hinder adoption of Privy's Mini Apps integration.

Differentiation

Privy offers a single library for authentication and embedded wallets in web3.
The platform integrates with Wagmi and Ethers for quick developer onboarding.
Privy emphasizes full customizability for consistent brand experiences across applications.

Upsides

Partnerships with dYdX and OpenSea expand Privy's reach in DeFi and NFT markets.
Integration with Telegram Mini Apps taps into 900 million active users globally.
$18M Series A funding boosts development of Privy's onboarding toolkit and identity platform.

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