Support Engineer

Remote

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$105,000 – $115,000Compensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Nonprofit Software, Fundraising, CRMIndustries

Requirements

Candidates should have over 3 years of experience with React for building modern, responsive front-end applications and over 3 years of experience with Laravel and PHP. Proficiency in working with REST APIs, code packages, and deployment tools is required, along with experience writing unit and/or integration tests. Familiarity with React Query, React Hook Form, Tailwind CSS, Zustand, or Svelte, as well as experience with API integrations and troubleshooting using tools like Zapier, are considered a plus. Experience with Linear as a ticketing tool is not necessary, but excellent communication and problem-solving skills are essential.

Responsibilities

The Support Engineer will analyze, troubleshoot, and fix complex technical issues escalated by customer support and success teams, ensuring timely resolutions and compliance with internal SLAs. They will provide technical guidance to customer-facing teams, identify recurring issues, and collaborate with engineering teams on long-term solutions. This role involves working closely with customer success to resolve technical hurdles in implementations and contributing to product development by sharing feedback and ideas.

Skills

technical support

troubleshooting

problem-solving

customer support

CRM

data analysis

SLA management

Givebutter

Fundraising platform for nonprofits and schools

About Givebutter

Givebutter provides a platform for nonprofits, schools, and other organizations to raise funds through various methods. The platform includes tools for managing events, ticketing, and livestreaming, as well as features for tracking donations and setting up recurring donation plans. It supports both in-person and online fundraising, making it adaptable for different campaign needs. Unlike many competitors, Givebutter allows organizations to use its services for free, generating revenue through transaction fees and optional tips from donors. Additionally, it offers integrations with other applications to improve the fundraising experience.

Washington, District of ColumbiaHeadquarters

2016Year Founded

$6.8MTotal Funding

SEEDCompany Stage

Consumer Software, Social Impact, EntertainmentIndustries

51-200Employees