Support Engineer at Veeva Systems

Columbus, Ohio, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Life Sciences, SaaSIndustries

Requirements

A strong aptitude for quickly learning, mastering, and applying new technologies and software
2+ years of relevant experience in areas such as tooling/platform support, technical support, system administration, or equivalent
Proven ability to work independently and manage priorities effectively in a fast-paced, evolving environment

Responsibilities

Be the go-to resource for our internal consultants, championing our tools and fostering their effective use
Serve as the primary point of contact and subject matter expert for all internal tooling, providing timely and effective support to our Services team
Develop and deliver clear and engaging communications, including release notes, demonstration videos, internal preview webinars, and comprehensive training materials
Create and maintain a rich library of help resources (e.g., FAQs, knowledge base articles, tutorials) to promote self-service learning and accelerate tool adoption
Proactively drive awareness and understanding of new tool enhancements and features, ensuring our teams can fully leverage new capabilities to improve their workflows
Support validation activities to ensure our tools meet stringent internal requirements and uphold our quality standards

Skills

Key technologies and capabilities for this role

Technical SupportProcess OptimizationRelease NotesDemonstration VideosInternal Tooling

Questions & Answers

Common questions about this position

What is the salary for the Support Engineer position?

This information is not specified in the job description.

Is this a remote position, or do I need to work in an office?

Veeva Systems is a Work Anywhere company, supporting flexibility to work from home or in the office.

What skills are required for the Support Engineer role?

Requirements include a strong aptitude for quickly learning new technologies, 2+ years of relevant experience in tooling/platform support, technical support, or system administration, and proven ability to work independently in a fast-paced environment.

What are Veeva Systems' core values and company culture like?

Veeva's core values are Do the Right Thing, Customer Success, Employee Success, and Speed. They are a public benefit corporation balancing interests of customers, employees, society, and investors, with a dynamic, service-focused environment.

What makes a strong candidate for this Support Engineer position?

A strong candidate is passionate, solutions-oriented, tech-savvy, thrives on exploring new technologies and optimizing processes, with 2+ years of relevant experience and the ability to work independently in a fast-paced environment.

Veeva Systems

Quality and regulatory software solutions provider

About Veeva Systems

Veeva Systems offers software solutions for quality, regulatory, and advertising claims management, focusing on consumer products and chemical companies. Their cloud-based platform provides visibility and traceability throughout the product journey, ensuring compliance with regulations and accelerating time-to-market. Unlike competitors, Veeva has specialized expertise in both the Life Sciences and Chemical sectors, allowing them to effectively address industry-specific challenges. The company's goal is to help clients efficiently bring safe and compliant products to market.

Pleasanton, CaliforniaHeadquarters

2007Year Founded

$6.8MTotal Funding

IPOCompany Stage

Enterprise Software, Healthcare, Consumer GoodsIndustries

5,001-10,000Employees

Benefits

Parental leave

PTO

Free food

Health, dental, & vision insurance

Gym membership reimbursement

Risks

Manual processes in medtech content management risk compliance issues and market delays.

GenAI features in Vault CRM may face data privacy and security challenges.

Rapid product expansion could lead to integration challenges and customer dissatisfaction.

Differentiation

Veeva Systems specializes in cloud-based software for the life sciences industry.

The company offers a subscription-based model ensuring continuous updates and improvements.

Veeva's Vault CRM Suite connects sales, marketing, and medical for customer-centric engagement.

Upsides

Veeva Compass Patient platform supports patient journey analysis and market sizing.

GenAI features in Vault CRM enhance field productivity with contextual task automation.

Veeva's digital HACCP solution improves safety and efficiency in compliance processes.

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