[Remote] Senior Technical Support Analyst (SQL Specialist) - US at StarCompliance

United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Compliance, SoftwareIndustries

Requirements

Advanced, hands-on expertise with Microsoft SQL Server (MSSQL), including complex T-SQL scripting, query optimization, indexing, and performance tuning
Proven experience supporting Microsoft-based web applications in IIS and Azure environments, with strong familiarity across Windows Server infrastructure
Experience with Windows Server, Azure environments, Internet Information Services (IIS), and Windows Services
Experience with monitoring tools such as New Relic, SQL Sentry, and Uptrends

Responsibilities

Serve as a senior escalation point for complex issues in a SaaS compliance platform environment, directly engaging with enterprise clients
Take end-to-end ownership of support requests and high-priority incidents, ensuring timely resolution and proactive client communication
Write, analyze, and optimize T-SQL queries; troubleshoot database performance issues
Diagnose and resolve web application and infrastructure-related issues
Support and monitor Azure-hosted applications to proactively identify and resolve performance degradation
Collaborate with Development, Product, and Infrastructure teams to document root causes and recommend enhancements
Provide advice, guidance, and support to peers
Work closely with Development, Infrastructure, Product, and Professional Services teams to align on priorities and drive ongoing improvements
Develop and maintain internal knowledge bases, troubleshooting guides, and best-practice documentation

Skills

Key technologies and capabilities for this role

SQL ServerT-SQLTroubleshootingProblem-solvingCommunicationClient Support

Questions & Answers

Common questions about this position

What is the location requirement for this Senior Technical Support Analyst role?

The role requires candidates based in the United States.

What are the key technical skills required for this position?

Key skills include expertise in Microsoft SQL Server (MSSQL/T-SQL) for writing, analyzing, and optimizing queries; troubleshooting Windows Server, Azure environments, IIS, and Windows Services; and using monitoring tools like New Relic, SQL Sentry, and Uptrends.

What does the company culture emphasize in this role?

The culture values technical excellence, critical thinking, teamwork, collaboration across teams like Professional Services, Product, Relationship Management, and Sales, and a passion for delivering exceptional client experiences while fostering open communication and shared learning.

Is the salary or compensation mentioned for this job?

This information is not specified in the job description.

What makes a strong candidate for this Senior Technical Support Analyst position?

Strong candidates combine deep technical expertise in SQL and Azure with clear communication, passion for client experiences, critical thinking, and the ability to take ownership of complex issues while collaborating across teams.

StarCompliance

Compliance software for financial institutions

About StarCompliance

StarCompliance provides compliance software solutions specifically designed for financial institutions and corporations. Its software platform automates compliance processes, helping clients manage regulatory requirements related to insider trading, market abuse, and conflicts of interest. By using advanced technology, StarCompliance allows firms to effectively monitor compliance risks, which helps prevent legal issues and protects their reputation. The company operates on a subscription model, where clients pay a recurring fee for access to the software, including updates and support. This model not only ensures a steady revenue stream but also offers clients various service tiers to meet their specific needs. Additionally, StarCompliance offers consulting services to assist firms in implementing and optimizing their compliance programs. The goal of StarCompliance is to help financial firms navigate complex regulations and maintain high ethical standards.

Rockville, MarylandHeadquarters

1999Year Founded

GROWTH_EQUITY_VCCompany Stage

Financial ServicesIndustries

51-200Employees

Risks

Emerging regtech startups offer innovative solutions at lower costs.

Rapid cryptocurrency regulation changes challenge platform updates.

Subscription model may suffer during economic downturns.

Differentiation

StarCompliance offers a configurable platform for global financial regulations.

The company integrates traditional and digital asset compliance in one solution.

StarCompliance's platform provides a 360-degree view of employee activity and behavior.

Upsides

Acquisition of Aer Compliance enhances cryptocurrency compliance capabilities.

New UI improves user experience and compliance outcomes.

Global recognition by CPD Standards Office boosts credibility and training offerings.

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