Support Engineer

Position Overview

• Location Type: Remote - India
• Job Type: Full-Time
• Salary: ₹2.1M - ₹3.4M

Sardine is a leader in fraud prevention and AML compliance, utilizing device intelligence, behavior biometrics, machine learning, and AI to proactively stop fraud. Over 300 global banks, retailers, and fintechs rely on Sardine to combat identity fraud, payment fraud, account takeovers, and social engineering scams. The company has secured $145M in funding from prominent investors including Andreessen Horowitz, Activant, Visa, Experian, FIS, and Google Ventures.

Culture

Sardine fosters a remote-first work culture, allowing employees to work from anywhere. The company values talented, self-motivated individuals with a strong sense of ownership and a drive for growth, prioritizing performance over hours worked.

About the Role

Sardine is seeking a Support Engineer to manage the end-to-end technical and functional customer support experience. This role bridges technical support, engineering, and customer success. The Support Engineer will become a product expert, collaborating with customers, third-party providers, and internal engineering teams to troubleshoot, resolve, and prevent issues within Sardine’s API-driven platform. The role requires independent operation within a global team, playing a crucial part in maintaining service quality across different time zones. The ideal candidate is technical, self-sufficient, and thrives in a fast-paced environment.

Responsibilities

• Own, prioritize, and troubleshoot complex technical issues, delivering excellent solutions to customers.
• Serve as a key knowledge resource for the Sardine risk and payment platform, APIs, SDKs, underlying web-stack technologies, and best practices.
• Contribute to the engineering team by implementing and deploying changes to assist customers.
• Innovate and proactively develop valuable tools and documentation to enhance team and client success and self-sufficiency.

Requirements

• 5+ years of experience in a technical support, support engineering, solutions engineering, or software engineering role.
• Strong understanding of web technologies, APIs, and cloud infrastructure.
• Proficiency with SQL, including joins and queries across multiple tables.
• Understanding of REST API and experience with tools like Postman.
• Ability to work independently and communicate clearly in high-pressure situations.
• Experience supporting B2B SaaS products and/or working in fintech or compliance-related environments.
• Comfort navigating ambiguity and edge cases in a high-volume ticketing environment.
• Bonus: Prior experience coordinating with third-party vendors and support providers.

Compensation & Benefits

• Compensation: INR 21,00,000 - 34,00,000 + Series C equity with significant upside potential + Attractive benefits.
• Note: Compensation may vary based on candidate's location, qualifications, work history, and interview performance.
• Benefits:
  • Generous compensation in cash and equity.
  • Early exercise for all options, including pre-vested.
  • Work from anywhere: Remote-first Culture.
  • Flexible paid time off, Year-end break, Self-care days off.
  • Health insurance, dental, and vision coverage for employees and dependents (US and Canada specific).
  • 4% matching in 401k / RRSP (US and Canada specific).
  • MacBook Pro delivered to your door.
  • One-time stipend for home office setup (desk, chair, screen, etc.).
  • Monthly meal stipend.
  • Monthly social meet-up stipend.
  • Annual health and wellness stipend.
  • Annual Learning stipend.
  • Unlimited access to an expert financial advisory.

Join a fast-growing company with world-class investors and a mission to prevent fraud.