Sr. Cloud Support Engineer
SailPointSalary not specified
- Full Time
- Senior (5 to 8 years)
₹2,100,000 – ₹3,400,000Compensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Financial Technology, Fraud Prevention, AML ComplianceIndustries
Requirements
Candidates should possess 5+ years of experience in a technical support, support engineering, solutions engineering, or software engineering role, along with a strong understanding of web technologies, APIs, and cloud infrastructure. Proficiency in SQL, particularly with joins and queries across multiple tables, is required, alongside familiarity with REST APIs and tools like Postman. Experience supporting B2B SaaS products or in fintech/compliance environments is preferred.
Responsibilities
The Support Engineer will own, prioritize, and troubleshoot complex technical issues for customers, serving as a key source of knowledge on Sardine’s platform, APIs, and best practices. They will collaborate with customers, third-party providers, and internal engineering teams to resolve issues and prevent future problems. Additionally, the role involves implementing and deploying changes to improve customer experience, innovating with tools and documentation, and coordinating with vendors to ensure seamless support operations.
Skills
Customer Support
API Troubleshooting
Technical Support
Problem Resolution
Product Knowledge
Cross-functional Collaboration
Sardine
Fraud prevention and compliance platform
About Sardine
Sardine.ai focuses on fraud prevention and compliance for banks, retailers, and fintech companies. Its platform offers tools for risk scoring, transaction monitoring, and customer due diligence, helping clients detect fraud and prevent money laundering. What sets Sardine.ai apart is its ability to monitor customer interactions for fraud signals, using data from over 35 providers to generate accurate risk scores. The company's goal is to enhance security and compliance for financial institutions and retailers.
Key Metrics
San Francisco, CaliforniaHeadquarters
2020Year Founded
$73.5MTotal Funding
SERIES_BCompany Stage
Fintech, Financial ServicesIndustries
51-200Employees