Account Manager
VeritoneSalary not specified
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Enterprise SoftwareIndustries
Requirements
Candidates should possess a Bachelor's degree and demonstrate at least 3 years of experience in account management, customer success, or a related field. Strong communication and interpersonal skills are essential, along with the ability to build and maintain relationships with key accounts. Experience with SaaS products and a customer-centric approach are highly desirable.
Responsibilities
The Support Account Manager will serve as a trusted advisor to key accounts, resolving issues, optimizing their support experience, and helping customers reduce disruptions and accelerate innovation. They will manage customer accounts, establish strong relationships, provide reports on instance health, assist with upgrades, advocate for customer cases, guide new customers through onboarding, monitor customer support metrics, collaborate with cross-functional teams, collect customer feedback, proactively engage with customers, and maintain accurate records of customer interactions and support activities.
Skills
Communication
Interpersonal Skills
Problem-Solving
Customer Service
Technical Communication
Client Relationship Management
Case Management
Root Cause Analysis
Onboarding
Saviynt
Cloud-based identity security and access governance
About Saviynt
Saviynt provides a cloud-based platform focused on identity security and access governance for businesses. Its services include identity governance and administration, third-party access governance, and cloud privileged access management, all aimed at helping organizations manage and secure digital identities, including those of employees and vendors. The platform features automated workflows and tools that simplify identity lifecycle management, while offering visibility and analytics to help businesses stay audit-ready and reduce identity-related risks. Unlike many competitors, Saviynt emphasizes user-friendliness and ease of implementation, making it accessible for a wide range of clients from small businesses to large enterprises. The company's goal is to protect major brands and support their cloud and security initiatives through a subscription-based model that ensures ongoing revenue and investment in product development.
El Segundo, CaliforniaHeadquarters
2010Year Founded
$165.4MTotal Funding
DEBTCompany Stage
Enterprise Software, CybersecurityIndustries
1,001-5,000Employees