Biorender

Customer Success Manager | SMB (Industry)

California, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Life SciencesIndustries

Requirements

Candidates should have 1-2 years of experience in customer success or account management, familiarity with key Customer Success metrics such as retention, expansion, and CSQLs, and a Bachelor’s or Master’s degree in Life Sciences or a related field, or relevant experience in science knowledge translation.

Responsibilities

The Industry Customer Success Manager will proactively reach out to clients and decision-makers to establish strategic partnerships, deliver value that delights users to drive engagement and revenue growth, provide personalized training and support through webinars and product expertise, act as an interdepartmental liaison to fulfill customer needs and contribute to product development, and cultivate customer advocates and create BioRender Champions by engaging with customers for speaking opportunities and marketing activities.

Skills

Customer Success Metrics

Retention

Expansion

CSQLs

Client Relationship Management

Discovery Calls

Account Management

Customer Engagement

Growth Mindset

Organization

Prioritization

Resilience

Flexibility

Science Knowledge Translation

Biorender

Online platform for creating scientific illustrations

About Biorender

BioRender provides an online platform for creating scientific illustrations tailored for the life sciences field. Users can access thousands of pre-drawn icons and templates covering over 30 life sciences disciplines, allowing scientists, researchers, and educators to produce professional and visually appealing figures efficiently. The platform's user-friendly interface enables clients, including academic researchers, pharmaceutical companies, and educational institutions, to create figures for research papers, presentations, and educational materials with minimal effort. BioRender operates on a subscription model, offering various plans to suit different user needs, including enterprise solutions for larger organizations. The company's goal is to simplify the process of creating high-quality scientific illustrations, making it an essential resource for effective scientific communication.

Key Metrics

Toronto, CanadaHeadquarters

2017Year Founded

$16.7MTotal Funding

SERIES_ACompany Stage

Biotechnology, Education, HealthcareIndustries

201-500Employees

Benefits

Remote Work Options

Flexible Work Hours

Risks

AI-driven design tools may reduce demand for BioRender's platform.

Increased competition from cheaper visualization platforms could erode market share.

Potential IP disputes over pre-drawn icons could lead to legal challenges.

Differentiation

BioRender offers a vast library of customizable icons and templates for scientists.

The platform provides a user-friendly interface for creating professional scientific figures.

BioRender serves diverse clients, including academia, biotech, and pharmaceutical companies.

Upsides

Increased demand for digital communication boosts need for scientific visualization tools.

Growing interest in graphical abstracts enhances research visibility and accessibility.

Open-access publishing trend increases demand for high-quality, appealing figures.

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