[Remote] Customer Success Manager | SMB (Industry) at Biorender

California, United States

Apply Now

Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Life SciencesIndustries

Skills

Key technologies and capabilities for this role

Customer Success MetricsRetentionExpansionCSQLsClient Relationship ManagementDiscovery CallsAccount ManagementCustomer EngagementGrowth MindsetOrganizationPrioritizationResilienceFlexibilityScience Knowledge Translation

Questions & Answers

Common questions about this position

Is this Customer Success Manager role remote?

Yes, this is a fully remote position.

What is the salary for this position?

This information is not specified in the job description.

What experience and skills are required for this role?

The role requires 1-2 years of experience in customer success or account management, familiarity with key Customer Success metrics like retention and expansion, a BSc or Master’s in Life Sciences or relevant experience, and strong skills in customer curiosity, organization, adaptability, and a growth mindset.

What is the work environment like at BioRender?

The role is in a dynamic and fast-paced environment where flexibility, resilience, and adaptability to change and ambiguity are key.

What makes a strong candidate for this Customer Success Manager position?

Strong candidates will have 1-2 years in customer success or account management, a science background, familiarity with CS metrics, and demonstrate exceptional customer curiosity, strong organization, adaptability in a fast-paced setting, and a continuous improvement mindset.

Biorender

Online platform for creating scientific illustrations

About Biorender

BioRender provides an online platform for creating scientific illustrations tailored for the life sciences field. Users can access thousands of pre-drawn icons and templates covering over 30 life sciences disciplines, allowing scientists, researchers, and educators to produce professional and visually appealing figures efficiently. The platform's user-friendly interface enables clients, including academic researchers, pharmaceutical companies, and educational institutions, to create figures for research papers, presentations, and educational materials with minimal effort. BioRender operates on a subscription model, offering various plans to suit different user needs, including enterprise solutions for larger organizations. The company's goal is to simplify the process of creating high-quality scientific illustrations, making it an essential resource for effective scientific communication.

Toronto, CanadaHeadquarters

2017Year Founded

$16.7MTotal Funding

SERIES_ACompany Stage

Biotechnology, Education, HealthcareIndustries

201-500Employees

Benefits

Remote Work Options

Flexible Work Hours

Risks

AI-driven design tools may reduce demand for BioRender's platform.

Increased competition from cheaper visualization platforms could erode market share.

Potential IP disputes over pre-drawn icons could lead to legal challenges.

Differentiation

BioRender offers a vast library of customizable icons and templates for scientists.

The platform provides a user-friendly interface for creating professional scientific figures.

BioRender serves diverse clients, including academia, biotech, and pharmaceutical companies.

Upsides

Increased demand for digital communication boosts need for scientific visualization tools.

Growing interest in graphical abstracts enhances research visibility and accessibility.

Open-access publishing trend increases demand for high-quality, appealing figures.

Land your dream remote job 3x faster with AI

Try Jobo Free