Customer Success Manager, Midmarket (Central)

United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Legal Tech, Legal Services, AI/Generative AIIndustries

Requirements

Candidates should possess a Bachelor’s degree in a related field and at least 3 years of experience in Customer Success, Account Management, or a similar customer-facing role, preferably with mid-market customers. Experience navigating a fast-paced, high-growth startup environment is desired, along with familiarity with SaaS business models and experience leveraging CSPs (Customer Success Platforms) and CRM systems. Legal Tech or experience working with law firms is considered a strong advantage.

Responsibilities

The Customer Success Manager, Midmarket (Central) will proactively manage a portfolio of approximately 60 mid-sized law firm accounts, conducting regular check-ins, business reviews, and adoption analyses to ensure customers are leveraging the full capabilities of EvenUp’s platform. They will collaborate with internal teams to deliver value and resolve challenges promptly, partner with customers to establish success metrics and ensure alignment with their business goals, and build and maintain strong relationships with key customer stakeholders. This role involves owning the renewal process, identifying upsell and cross-sell opportunities, documenting customer feedback, and acting as a voice of the customer within EvenUp, while also ensuring all customer interactions are tracked accurately and collaborating with cross-functional teams to deliver seamless customer experiences.

Skills

Account Management

Customer Relationship Management

Strategic Planning

Business Review

Adoption Analysis

Customer Advocacy

Renewal & Retention

Upselling

Cross-selling

Stakeholder Engagement

EvenUp

Legal services for personal injury cases

About EvenUp

EvenUp Law provides legal services focused on personal injury, trucking accidents, and medical malpractice. The firm operates in multiple states, including Texas, Pennsylvania, California, Indiana, and Georgia. Its business model is based on a contingency fee structure, meaning they only receive payment if they win a case, taking a percentage of the settlement or judgment. What sets EvenUp Law apart from its competitors is its detailed case preparation and the ability to analyze cases like an adjuster or defense attorney, which leads to higher settlement amounts and quicker resolutions for clients. The firm also maintains a database of similar injuries and their values, which helps in providing accurate damage estimates. The goal of EvenUp Law is to save clients time and stress while ensuring they receive fair compensation for their injuries.

San Francisco, CaliforniaHeadquarters

2019Year Founded

$214MTotal Funding

SERIES_DCompany Stage

LegalIndustries

201-500Employees

Risks

Increased competition from other legal tech startups could erode EvenUp's market share.

Reliance on a contingency fee model poses financial risks with unsuccessful cases.

Potential regulatory changes in AI use could impact EvenUp's operations.

Differentiation

EvenUp uses AI to automate legal document creation, reducing time and costs.

The company targets the $20 million insurance claim market with AI-driven solutions.

EvenUp's meticulous case preparation results in high settlement amounts and quick resolutions.

Upsides

Recent $135 million Series D funding shows strong investor confidence in EvenUp.

Launch of AI assistant Litty highlights growth in generative AI for legal automation.

Strategic board appointments could open new avenues for growth and partnerships.

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