Subscription Operations Specialist

About Bloomerang

Bloomerang combines the best tools, resources, and people to provide a world-class experience for tens of thousands of nonprofits, allowing them to raise more money and do more good in the world. Our powerful software and stellar customer service have made us the market's highest-rated giving platform.

In addition to creating thriving nonprofits, we’re also in the business of creating thriving employees. At Bloomerang, you’ll be a part of a mission-driven culture built on the core values of Simplify, Act, and Care. We know that the key to our success is our people, and we’re proud to be home to some of the most innovative and skilled employees in the workforce today.

The Role

As a Subscription Operations Specialist you will serve as a liaison between the company and the customer regarding all things renewals, downgrades and cancellations. You are comfortable having tough conversations and negotiating at times the customer’s subscription contract. You are an expert in product knowledge, billing and the proper timing of the subscription. There will also be a need to collaborate with different teams within the organization including customer support and sales.

What You Will Do

• Develop a comprehensive understanding of the sales process, from contract initiation to billing and renewal options.
• Be part of the team that becomes the subject matter expert on all things downgrades, cancellations and renewals and process them in the billing system.
• Become an expert on product catalog and bundled offerings to facilitate optimal outcomes in renewal and other contract discussions.
• Work closely with customers (via phone and email) to understand their business needs and adjust their contracts as necessary.
• Investigate and resolve subscription discrepancies by working closely with customers and internal stakeholders.
• Identify process improvements and explore automation opportunities to streamline operations.

What You Need to Succeed

• 1-3 years’ experience working in Collections, Billing or in a Customer Support role.
• Strong negotiation skills to manage contract renewals and negotiations with existing customers.
• Strong analytical, organizational, and detail-oriented skills are a must.
• Adaptability and ability to multitask in a dynamic environment.
• Excellent communication skills, with the ability to provide and receive feedback.
• A positive attitude and a passion for contributing to causes that support non-profit organizations.
• Ability to actively explore, learn, and responsibly integrate AI tools into daily tasks to drive efficiency and support Bloomerang's mission.

Nice to Haves But Not Required

• Intermediate to Advanced Excel skills including pivot tables, VLOOKUP and data visualizations.
• Experience with subscription billing platforms.

Benefits

Health + Wellness

You’ll have access to generous health, vision, and dental insurance options as well as HealthiestYou, a healthcare service that offers convenient, confidential access to quality doctors 24/7, anytime, anywhere.

Time Off

You’ll get a competitive PTO package that includes 20 PTO days, 3 flex days, 4 optional volunteer Days, 12 paid holidays, as well as paid parental leave.

401k

You’ll receive a 401k match to help invest in your future.

Equipment

Everything you need to be successful, shipped right to your door.

Compensation

The salary range for this position is: $48,000 - $72,000. You may also be eligible for a discretionary bonus. Actual compensation within the range will be dependent on your skills, experience, qualifications, and location, as well as applicable employment laws.

Location

This is a permanent, full-time, fully remote position. Employees living in Indianapolis, IN are welcome to work from our company headquarters. We do not offer Visa sponsorship or relocation assistance at this time.

Accommodations

Applicants who require accommodations