Renewals Specialist | USA | Remote
Grafana LabsSalary not specified
Full Time
Mid-level (3 to 4 years), Senior (5 to 8 years)
Not SpecifiedCompensation
Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Software, Nonprofit TechnologyIndustries
Requirements
The ideal candidate will have 1-3 years of experience in Collections, Billing, or a Customer Support role. Strong negotiation skills are essential for managing contract renewals and discussions with existing customers. The role requires strong analytical, organizational, and detail-oriented skills, along with the adaptability to multitask in a dynamic environment. Excellent communication skills, a positive attitude, and a passion for supporting non-profit organizations are also necessary. Experience with subscription billing platforms and intermediate to advanced Excel skills, including pivot tables and VLOOKUP, are considered advantageous.
Responsibilities
As a Subscription Operations Specialist, you will act as a liaison between the company and customers regarding renewals, downgrades, and cancellations. You will develop a comprehensive understanding of the sales process, from contract initiation to billing and renewal options. Your responsibilities include processing downgrades, cancellations, and renewals in the billing system, becoming an expert on the product catalog and bundled offerings, and working closely with customers to understand their business needs and adjust contracts. You will also investigate and resolve subscription discrepancies by collaborating with customers and internal stakeholders, and identify process improvements and automation opportunities to streamline operations.
Skills
Subscription Management
Contract Negotiation
Billing Systems
Customer Relationship Management
Sales Process
Process Improvement
Automation
Communication
Problem-Solving
Bloomerang
Donor management software for nonprofits
About Bloomerang
Bloomerang provides donor management software specifically designed for nonprofit organizations to improve their relationships with donors. The software offers a detailed overview of donor engagement by analyzing past interactions, which helps nonprofits identify their most promising prospects and retain existing donors. Bloomerang's tools include donor data management, social media monitoring, and straightforward reporting features, all aimed at enhancing donor engagement and retention. Unlike many competitors, Bloomerang emphasizes user-friendliness, requiring little training, making it ideal for organizations that experience high staff turnover. The company operates on a subscription model, generating revenue through software licenses, and its primary goal is to reduce donor attrition and increase revenue for its clients by implementing best practices in donor engagement.
Indianapolis, IndianaHeadquarters
2012Year Founded
$904.6KTotal Funding
DEBTCompany Stage
Enterprise Software, Social ImpactIndustries
201-500Employees
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) Company Match
Unlimited Paid Time Off
Paid Vacation
Paid Sick Leave
Paid Holidays
Parental Leave
Flexible Work Hours
Risks
Increased competition from Blackbaud and Salesforce.org pressures Bloomerang to innovate rapidly.
Qgiv acquisition may pose integration challenges, affecting service continuity and brand identity.
Dependence on strategic investments could pressure Bloomerang for rapid growth, affecting stability.
Differentiation
Bloomerang offers AI-driven personalization to enhance donor engagement and retention.
The platform provides advanced reporting tools for volunteer impact analysis and grant support.
Bloomerang's user-friendly design requires minimal training, ideal for high staff turnover nonprofits.
Upsides
Strategic investments position Bloomerang for accelerated growth and innovation in nonprofit technology.
The acquisition of Qgiv expands Bloomerang's fundraising technology capabilities for nonprofits.
Record-breaking $56 million raised on GivingTuesday demonstrates Bloomerang's fundraising effectiveness.
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