Solutions Architect Manager

About Glean

Founded in 2019, Glean is an innovative AI-powered knowledge management platform designed to help organizations quickly find, organize, and share information across their teams. By integrating seamlessly with tools like Google Drive, Slack, and Microsoft Teams, Glean ensures employees can access the right knowledge at the right time, boosting productivity and collaboration. The company’s cutting-edge AI technology simplifies knowledge discovery, making it faster and more efficient for teams to leverage their collective intelligence.

Glean was born from Founder & CEO Arvind Jain’s deep understanding of the challenges employees face in finding and understanding information at work. Seeing firsthand how fragmented knowledge and sprawling SaaS tools made it difficult to stay productive, he set out to build a better way - an AI-powered enterprise search platform that helps people quickly and intuitively access the information they need. Since then, Glean has evolved into the leading Work AI platform, combining enterprise-grade search, an AI assistant, and powerful application- and agent-building capabilities to fundamentally redefine how employees work.

About the Role

Glean is seeking a talented Solution Architect (SA) to join our rapidly expanding, venture-backed startup. Glean is the work assistant with intuition. Find exactly what you need, right when you need it so you and your team can get big things done. Join our hard-working team and elevate your career. We are professional, creative, passionate, and, most importantly - customer-obsessed.

As the Solutions Architect Manager, you will lead a team of solution architects, overseeing customer-facing technical initiatives to drive successful implementations of Glean’s AI-powered platform. You will play a critical role in guiding customers through complex architecture, design, and integration processes to meet their enterprise needs. This position is ideal for a leader who thrives in a fast-paced, customer-centric environment, and who has a deep understanding of cloud technologies and enterprise systems.

You Will

• Build the consulting services team by hiring exceptional Solution Architects with deep technical expertise.
• Manage and mentor a team of Solutions Architects, ensuring alignment with customer needs and business goals.
• Build and manage a team of development and sustaining engineers who will develop and maintain custom connectors for a variety of business applications that will be connected to Glean.
• Act as the primary technical point of contact for enterprise clients, guiding them through the architecture, design, and implementation of the platform.
• Collaborate with clients to integrate the platform into their existing systems and workflows, ensuring smooth and scalable adoption.
• Partner with the Sales team to scope services proposals and sell services.
• Work closely with Sales, Customer Success, Support and R&D, to ensure seamless delivery of services.
• Monitor and manage key metrics related to project delivery, resource utilization.
• Provide technical leadership in resolving complex architectural challenges, driving continuous improvement in the product.
• Build technical documentation, tools, and templates to streamline customer onboarding and integration processes.
• Collaborate cross-functionally with Product, Engineering, and Customer Success teams to ensure customer satisfaction and product enhancements.
• Assist with troubleshooting and remediation of technical issues, working with customers and internal teams to drive resolutions.
• Lead initiatives to expand the adoption of the platform within customer environments, identifying opportunities for deeper integrations.
• Represent the company at key client meetings and industry events, advocating for best practices in enterprise architecture and AI.

About You

Leadership Skills

• Strong interpersonal skills with the ability to lead a team of highly technical professionals.
• Proven experience managing cl