Client Success Manager (Gaming) - Remote at PayNearMe

New York, New York, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Gaming, iGaming, Fintech, PaymentsIndustries

Requirements

Bachelor’s degree in Business, Marketing, or a related field, or equivalent work experience
4–6 years of experience in client success or account management within the gaming or payments industry
Strong understanding of gaming platforms, player lifecycle, and regulatory environments (including iGaming and sports betting)
Advanced technical understanding of payments platforms, wallet integrations, and player transaction flows
Proven ability to build and maintain executive-level relationships and manage large, complex accounts
Exceptional communication, data-driven decision-making, and strategic planning skills
Passion for the gaming industry and delivering exceptional client and player experiences

Responsibilities

Own and expand key gaming accounts, identifying opportunities for revenue growth, cross-sell, and upsell across PayNearMe’s portfolio
Develop and execute strategic account plans that align with client growth objectives, player acquisition strategies, and business targets
Collaborate with client executives and commercial teams to structure and negotiate renewals, expansions, and new business initiatives
Leverage deep insights into player payments and transaction data to uncover trends that drive incremental revenue and improve ROI
Build executive-level relationships with decision-makers across product, finance, and operations functions to influence strategic direction
Partner with marketing, product, and revenue operations to deliver scalable growth programs and go-to-market initiatives within the gaming segment
Track and report on commercial performance, ensuring forecasting accuracy, contract compliance, and strong revenue retention metrics
Act as a strategic advisor, positioning PayNearMe’s gaming solutions to address emerging industry needs and regulatory shifts

Skills

Key technologies and capabilities for this role

Client SuccessAccount ManagementGaming IndustryPaymentsPlatform IntegrationsStrategic PlanningRevenue GrowthCross-sellUpsellExecutive Relationships

Questions & Answers

Common questions about this position

Is this Client Success Manager role remote?

Yes, this is a fully remote position.

What salary or compensation does this role offer?

This information is not specified in the job description.

What key skills are required for the Client Success Manager (Gaming) role?

The role requires deep knowledge of the gaming landscape, strong technical fluency in payments and platform integrations, and experience building executive-level relationships.

What is the company culture like at PayNearMe?

PayNearMe is a growing team of 200+ employees across 41 states, headquartered in Silicon Valley, focused on innovative payment technology and shaping the future of payments.

What qualifications make a strong candidate for this position?

A Bachelor’s degree in Business, Marketing, or a related field (or equivalent experience) is required, along with expertise in gaming, payments, and strategic account management.

PayNearMe

Flexible payments platform for diverse transactions

About PayNearMe

PayNearMe provides a payments platform that allows customers to pay in various ways, including cards, ACH transactions, cash, and mobile payment methods like PayPal and Venmo. The platform is designed to enhance the payment experience for both customers and businesses, making it easy for clients such as consumer lenders and online gaming companies to collect payments. PayNearMe stands out by offering a secure cash payment service at over 60,000 retail locations, which simplifies the payment process for users who prefer cash. Additionally, the platform utilizes artificial intelligence to personalize customer experiences and improve bill pay. The company's goal is to create a seamless and user-friendly payment experience while generating revenue through fees charged to businesses for processing payments.

Santa Clara, CaliforniaHeadquarters

2009Year Founded

$156.1MTotal Funding

SERIES_DCompany Stage

Fintech, AI & Machine LearningIndustries

201-500Employees

Benefits

Professional Development Budget

Risks

Emerging fintech startups could erode PayNearMe's market share with similar solutions.

Regulatory scrutiny may increase compliance costs for PayNearMe.

Partnership with Trustly exposes PayNearMe to open banking data privacy risks.

Differentiation

PayNearMe offers a wide range of payment options, including cash and digital wallets.

The platform integrates AI to enhance personalized customer experiences and improve payment solutions.

Partnerships with companies like Trustly and PayPal expand PayNearMe's payment capabilities.

Upsides

The rise of BNPL services presents an opportunity to expand PayNearMe's payment options.

Increasing mobile wallet usage allows PayNearMe to enhance its mobile-first payment methods.

Open banking regulations in the US offer new integration opportunities for PayNearMe.

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