Staff Technical Program Manager (Reliability and Quality) - Remote

Santa Clara, California, United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Fintech, Payment ProcessingIndustries

Requirements

Candidates must possess at least 8 years of program management experience, with a minimum of 3 years focused on technical, reliability, or quality domains. A strong understanding of system architecture, distributed systems, and reliability engineering principles is essential, along with familiarity with SDLC models, CI/CD pipelines, deployment automation, observability, and incident management tooling. Demonstrated success in defining and improving SLOs, SLIs, and production readiness processes is required, as is the proven ability to lead large-scale, cross-functional programs. Proficiency in using Atlassian tools for program tracking and reporting, along with the ability to navigate ambiguity and build alignment, are also key requirements.

Responsibilities

The Staff Technical Program Manager will define and drive the vision for quality across proactive practices, reactive processes, and cultural expectations. They will lead cross-functional programs to improve system reliability, scalability, and operational quality, including enhancing incident response and production readiness. This includes owning the Production Readiness Review (PRR) process, defining and tracking Service Level Objectives (SLOs), streamlining incident management, scaling tooling and automation, and mitigating system risks. The role also involves driving alignment across Engineering, Product, Operations, and Go-To-Market teams, tracking progress using tools like Jira and Atlas, and embedding continuous learning from incidents and testing.

Skills

Technical Program Management

Reliability Engineering

Quality Assurance

System Scalability

Incident Response

Production Readiness

Software Testing

Software Deployment

Observability

Cross-functional Leadership

Stakeholder Management

PayNearMe

Flexible payments platform for diverse transactions

About PayNearMe

PayNearMe provides a payments platform that allows customers to pay in various ways, including cards, ACH transactions, cash, and mobile payment methods like PayPal and Venmo. The platform is designed to enhance the payment experience for both customers and businesses, making it easy for clients such as consumer lenders and online gaming companies to collect payments. PayNearMe stands out by offering a secure cash payment service at over 60,000 retail locations, which simplifies the payment process for users who prefer cash. Additionally, the platform utilizes artificial intelligence to personalize customer experiences and improve bill pay. The company's goal is to create a seamless and user-friendly payment experience while generating revenue through fees charged to businesses for processing payments.

Santa Clara, CaliforniaHeadquarters

2009Year Founded

$156.1MTotal Funding

SERIES_DCompany Stage

Fintech, AI & Machine LearningIndustries

201-500Employees

Benefits

Professional Development Budget

Risks

Emerging fintech startups could erode PayNearMe's market share with similar solutions.

Regulatory scrutiny may increase compliance costs for PayNearMe.

Partnership with Trustly exposes PayNearMe to open banking data privacy risks.

Differentiation

PayNearMe offers a wide range of payment options, including cash and digital wallets.

The platform integrates AI to enhance personalized customer experiences and improve payment solutions.

Partnerships with companies like Trustly and PayPal expand PayNearMe's payment capabilities.

Upsides

The rise of BNPL services presents an opportunity to expand PayNearMe's payment options.

Increasing mobile wallet usage allows PayNearMe to enhance its mobile-first payment methods.

Open banking regulations in the US offer new integration opportunities for PayNearMe.

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