Professional Services Practice Manager

Salary: $144K - $205.2K Employment Type: Full-Time Location Type: Remote (Central Timezone)

Position Overview

Join the Snowflake team as a Professional Services Practice Manager and be a key driver in transforming businesses through cutting-edge cloud data solutions. This role offers the opportunity to own your impact at the forefront of the data revolution, collaborating with top-tier clients, strategizing with elite sales teams, and leading groundbreaking professional service engagements.

Why This Role?

• Be a Market Leader: Own and execute a strategic vision for Professional Services.
• Drive Meaningful Change: Work with clients to unlock the power of data and fuel digital transformations.
• Lead from the Front: Manage high-impact projects, ensure seamless delivery, and drive revenue growth.
• Collaborate with the Best: Work cross-functionally with top industry experts to shape the future of cloud data solutions.
• Crush Your Goals: Meet and exceed bookings, utilization, and consumption targets while delivering exceptional customer experiences.

Responsibilities

As a Services Practice Manager, you will:

• Spearhead services sales execution and project delivery success for key accounts.
• Engage C-level executives to create and execute services roadmaps that drive real business outcomes.
• Own the entire professional services lifecycle—from deal strategy and proposal creation to execution and forecasting.
• Be the go-to expert for cloud-based data warehousing, business intelligence, and AI-powered solutions.
• Lead high-performing teams while ensuring top-tier customer satisfaction.
• Report to an Consulting Practice Director on the Americas Professional Services teams.
• Be aligned to markets or industries as part of the practice, with services sales alignment to a Sales District Manager and Account Executives.
• Be responsible for both driving service sales enablement/execution and ensuring the successful delivery of services for your assigned accounts.
• Focus on achieving quarterly bookings targets (for Professional Services & Training) while meeting utilization targets by actively managing select project deliveries.
• Be measured on consumption progress and meeting consumption targets at your accounts as part of the broader account team.
• Serve as the Professional Services point of contact for your accounts.
• Help create and execute on the overall vision for services - both sales and delivery.
• Own the services delivery roadmap (proposals, closing services opportunities and delivery).
• Collaborate with cross-functional teams to find opportunities, scope, propose and sell services (Professional Services and Training) to both new and existing clients.
• Develop scope and associated SOWs for customer services engagements.
• Drive deal reviews internally to ensure alignment and that the scope of the project is well-defined for customer success.
• Understand and help optimize business operations processes for services sales.
• Build strong cross-functional relationships within Snowflake GTM teams (legal, deal desk, account teams, sales, PS&T leadership - including workload services - and partner team).
• Provide bookings forecast and demonstrate strong command of your book of business.
• Align services engagements to key customer business outcomes.
• Drive alignment with executive sponsors and/or customer stakeholders.
• Collaborate with other delivery partners (SIs, GSIs, other PS orgs, etc.) in support of project delivery.
• Serve as the initial point of escalation for customer and project teams.
• Own project outcomes and manage project financials (revenue forecasting and expense management).
• Maintain a high level of customer satisfaction as reflected in customer survey scores.
• Collaborate with Education Services team for training delivery.
• Provide specific services delivery activities for the role/engagement (Business Value roa).

Requirements

• (Specific requirements not detailed in the provided text)

Company Information

Snowflake is where data does more. Join a team at the forefront of the data revolution, transforming businesses with cutting-edge cloud data solutions.