Director of Liability - MSI

Position Overview

• Location Type: Not Specified
• Employment Type: Full Time
• Salary: Not Specified

The Director, Liability Claims plays a critical role within the MSI Claims team, partnering to deliver high-level claims handling and advocacy across liability claims exposure for MSI products. This role focuses on fostering a creative environment, developing team members, and establishing strategic goals for liability claims management, leveraging technology and data insights. MSI is a leading MGA specializing in customized insurance solutions for individuals and businesses, offering a growing suite of products through various distribution channels.

Requirements

• Bachelor’s degree or equivalent experience preferred
• At least 5+ years of experience in insurance claims handling
• Proficiency in MS Office Word and Excel
• Strong communication and interpersonal skills
• Ability to learn new systems and technologies

Responsibilities

• Lead and manage the day-to-day activities of a group of Claims professionals and third-party partners.
• Develop the technical and leadership skills of Claims Managers and Claims colleagues.
• Act as an expert in managing insurance claims on an individual and portfolio level, serving as a trainer and mentor.
• Maintain expert-level knowledge of insurance claims handling and risk mitigation techniques.
• Maintain and develop relationships with clients, carriers, TPAs, and colleagues.
• Responsible for the strategic vision and tactical execution of risk mitigation plans.
• Learning and Development of Claims Consultants and other Claims Colleagues as necessary.
• Facilitate communication between TPAs, carriers, and the legal team when escalations or claims-related matters arise.

Company Information

MSI thrives on solving challenges and is a leading MGA combining underwriting expertise with insurer and reinsurer risk capacity. We offer specialized insurance solutions through agents, brokers, wholesalers, and other brand partners, including digital renters coverage, homeowners insurance, and commercial coverages like cyber liability and habitational property. We prioritize exceptional service through a dedicated team and an advanced technology platform.