Supervisor, System Reliability Integration

Employment Type: Full-time

Position Overview

Symbotic is revolutionizing supply chain logistics with its A.I.-powered robotic technology platform. We are seeking a Supervisor, System Reliability Integration to lead a team of field-based Reliability Engineers. This role is crucial for managing deployment schedules, acting as a liaison between project sites and internal teams, and ensuring the efficient operation of our automated and robotic systems. The ideal candidate will provide strong leadership, hands-on support, and contribute to the continuous improvement of our client's operations.

About Symbotic

Symbotic's intelligent software orchestrates advanced robots in a high-density, end-to-end system, reinventing warehouse automation for increased efficiency, speed, and flexibility. The System Reliability Integration team is part of the Deployment, Implementation and Operations Organization, responsible for the stand-up and operational success of our systems within client sites.

Responsibilities

• Team Leadership & Development:
  • Lead, train, and develop the Reliability team.
  • Implement standardized policies, processes, and procedures for operational efficiency.
  • Provide ongoing coaching, performance feedback, and mentorship.
  • Support recruitment, onboarding, and professional development of team members.
• Project Coordination & Issue Resolution:
  • Coordinate weekly deployment schedules to meet project and customer priorities.
  • Serve as the primary escalation point for system issues, ensuring timely resolution with internal teams.
  • Provide regular updates on project status to internal teams and stakeholders.
  • Address site-level issues promptly.
• System Maintenance & Support:
  • Perform inspections, upgrades, and evaluations on the Automated Storage and Retrieval System (ASRS) and Symbotic’s autonomous vehicle fleet.
  • Support system uptime by adjusting, calibrating, repairing, replacing, or modifying fleet system components.
  • Maintain advanced knowledge of Symbotic’s systems, equipment, software, and tools.
  • Perform advanced troubleshooting of robotic vehicle systems using schematics, wiring diagrams, and specialized test equipment.
  • Manage escalated equipment needs related to customer issues, coordinating with internal departments.
• Documentation & Collaboration:
  • Develop and maintain troubleshooting documentation, SOPs, and escalation protocols.
  • Partner with cross-functional teams (e.g., Engineering, Product, Customer Success) to identify and address ongoing system maintenance needs.
  • Communicate production-impacting issues and solutions effectively, including estimated timeframes for maintenance.
• Safety & Compliance:
  • Ensure daily compliance with safety standards (OSHA, Symbotic, and customer site requirements).
• Adaptability:
  • Adapt quickly to a dynamic, fast-paced environment and shifting priorities.
• Other Duties:
  • Perform other duties as assigned.

Requirements

• Bachelor’s degree in a relevant field or a minimum of 5 years of equivalent experience in mechanical robotics, automation, and/or electrical/mechanical maintenance.
• Minimum of 2 years of direct leadership or managerial experience, including overseeing and directing remote site support operations independently.
• Proficiency in performing all inspection functions.
• High level of robotic troubleshooting skills; programming experience is a plus.
• Strong electro-mechanical skills.
• Proficient with different schematics and wiring diagrams.
• Ability to work in a fast-paced, dynamic environment.

Preferred Qualifications

• Certification in electronics, automotive, automation, manufacturing, or an equivalent field.